Bio
Credentials
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BECOMING CAREER SMART: HOW TO SELL YOURSELF
Deakin UniversityApr, 2020- May, 2026 -
Collaborative Working in a Remote Team
University of LeedsApr, 2020- May, 2026 -
COMMUNICATION AND INTERPERSONAL SKILLS AT WORK
University of LeedsApr, 2020- May, 2026 -
EMOTIONAL INTELLIGENCE AT WORK
Coventry UniversityApr, 2020- May, 2026 -
ESSENTIAL SKILLS FOR YOUR CAREER DEVELOPMENT
University of LeedsApr, 2020- May, 2026 -
INNOVATION: THE WORLD'S GREATEST
University of LeedsApr, 2020- May, 2026 -
Management and Leadership: Leading a Team
The Open UniversityApr, 2020- May, 2026 -
Understanding Fashion: From Business to Culture
Institut Français de la ModeApr, 2020- May, 2026 -
WORK-LIFE BALANCE AND THE IMPACT OF REMOTE WORKING
Coventry UniversityApr, 2020- May, 2026 -
DIGITAL SKILLS: SOCIAL MEDIA
AccentureMar, 2020- May, 2026 -
Colored Stone Essentials
GIA (Gemological Institute of America)Dec, 2018- May, 2026 -
Introduction to Marketing
University of PennsylvaniaMay, 2015- May, 2026 -
GRADUATE GEMOLOGIST PROGRAM
GIAAug, 2014- May, 2026 -
MCITP
MicrosoftJun, 2010- May, 2026
Experience
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Cartier
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Kuwait
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Sales Associate
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Nov 2020 - Present
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Kuwait
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High Jewellery & High Watchmaking Expert
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Nov 2018 - Oct 2020
CLIENT DEVELOPMENTDeveloping and implementing clienteling strategies:• By spending time spotting future high potential clients on the floor, developing event ideas focusing on the category, reviewing client lists and growing the client base for the specific metier.• Leading by example in the management of my own portfolio of Clients, demonstrating best in class clienteling actions.• Performing as a team-player, participating in all activities contributing to the overall objectives of the store.• Welcoming every Client and providing the best Client experience through the delivery of premium customer service, product knowledge, expertise and clienteling.• Partnering with the Trainer to develop selling skills and product knowledge in the store.
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Expert Client Advisor | Watches & Jewellery
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Jan 2018 - Oct 2020
Pro-actively driving the business and maximizing product performance, leveraging visual merchandising, Developing and implementing clienteling strategies, training, and team animation.DRIVING THE WATCHES AND JEWELLERY BUSINESSThe ability to analyse and drive the category forward by• Putting in place action plans, Pro-actively driving the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animation.• Proactively manage the team goals and performance against expectations.• Managing and motivating the team to drive business by creating a positive and harmonious work environment.PRODUCT TRAINING & NEW LAUNCHESUsing my product expertise to communicate and inspire the team on corporate strategy and relevant business information.• Observing the team during the selling-ceremony and partnering with them to introduce the product category and spot high potential clients.• By analysing product performance and Client Advisors to coach and develop bespoke action plans relating to the category.
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Client Advisor
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May 2015 - Dec 2017
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United Arab Emirates
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Second In Charge
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Feb 2013 - Apr 2015
Arraya Boutique
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Sales Executive
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Mar 2012 - Feb 2013
Avenues Mall
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Education
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2011 - 2011Damascus University
Bachelor of Laws - LLB, International Law | Political Science
Suggested Services
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Industry Focus. “Retail Luxury Goods and Jewelry”
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