Experience

• 

  Alghanim Industries

  • Kuwait
  • Retail
  • 700 & Above Employee

  • Content Analyst

    • Nov 2021 - Present

  • Senior Customer Service Representative

    • Mar 2017 - Jan 2022

    - Administrative duties and recordkeeping.- Assistant customers to reach there limits.- Serving customers and solving their problems.- Trainee the new recruits how to deal with company policy and the company systems, Give courses about customer service.- Monitor, supervisor, leader, managing and advisor for the group.- Helping my manager and the other employees to achieve our targets in sales and standards.- Motivate team by doing some challenges and by involving them in the business goals and share with them special moments.

• 

  Personal Business

  • Stock markets & Real Stats

    • Jun 2015 - Present

• 

  Alghanim Industries

  • Kuwait
  • Retail
  • 700 & Above Employee

  • Assistant Manager

    • Apr 2014 - Jun 2015

  • Customer Service

    • Apr 2009 - Nov 2014

    • Coach, counsel and provide performance evaluations for the team.• Develop effective tracking and reporting mechanisms for customer enquiries and complaints across all customer service touch points including optimal categorization of customer interactions/complaints. • Provide day to day functional management of the retail call center, customer service desks in showrooms, and customer service desk at the service center. • Develop and continuously review training material for all customer service agents, supervisors, and managers and ensure effective induction and training sessions are performed. • Review and evaluate performance, address performance gaps and take corrective action, as needed to ensure team-members are delivering on operational goals.