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Mohammad Arshad Shafiq profile image

Mohammad Arshad Shafiq

Head of Support at SI Global Solutions
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Location
Karāchi, Sindh, Pakistan, PK
Languages
  • English -
  • Urdu -
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Bio

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I am Mohammad Arshad Shafiq, currently based in Karachi, Sindh, Pakistan. I am fluent in both English and Urdu, which enhances my communication skills in diverse environments. With over 14 years of experience in technical support roles, I currently serve as the Head of Support at SI Global Solutions, where I've been for the past four months. Prior to this, I worked as an Enterprise Support Engineer at the same company for over three years, and as a Senior Technical Support Engineer at Micro Innovations & Technologies for nearly a decade. I hold a Bachelor's degree in ICT from Allama Iqbal Open University, completed in 2021, and have a solid educational foundation with certifications in Arts and Biology. My skills include system administration, network troubleshooting, and managing online learning systems, making me well-equipped to handle complex technical challenges.

Credentials

  • SE: Server Credential 2021
    Dell Technologies
    Nov, 2021
    - Apr, 2026
  • SE: Core Client Credential 2020
    Dell Technologies
    May, 2020
    - Apr, 2026
  • SE: Unstructured Storage Credential 2020 May
    Dell Technologies
    May, 2020
    - Apr, 2026
  • SE: Server Credential 2020
    Dell Technologies
    Apr, 2020
    - Apr, 2026
  • VSP - SV (Server Virtualization 2018)
    VMware
    Apr, 2020
    - Apr, 2026
  • VTSP - Foundation 2018
    VMware
    Apr, 2020
    - Apr, 2026
  • SE: Core Client Credential 2017
    Dell EMC
    Sep, 2017
    - Apr, 2026
  • SE: Workstation Credential 2017
    Dell EMC
    Sep, 2017
    - Apr, 2026
  • DCSE 1000 Enterprise Foundations (DCSE ID: 3174)
    Dell
  • DCSE 2000 Networking Foundations (Cert ID:3171)
    Dell
  • DCSE Compellent Field Awareness Certification (Cert ID: 3064)
    Dell
  • DCSE Customer Induced Damage (English Spanish Portuguese) - Acknowledgement (Cert ID: 3053)
    Dell
  • DCSE Dell Compellent - Introducing the SC4020 (Cert ID: 3180)
    Dell
  • DCSE ESD Field Service Kit (Cert ID: 3182)
    Dell
  • DCSE Foundation 2013 Alienware (Cert ID: 3115)
    Dell
  • DCSE Foundation 2013 Desktops (Cert ID: 3114)
    Dell
  • DCSE Foundation 2013 Portables (Cert ID: 3116)
    Dell
  • DCSE Foundation 2013 Ruggedized (Cert ID: 3117)
    Dell
  • DCSE Global Service Call Essentials - Deployment Partners (Cert ID: 3166)
    Dell
  • DCSE Inspiron 11 - 3147 (Cert ID: 3179)
    Dell
  • DCSE Inspiron 7437 (CertID:3141)
    Dell
  • DCSE Latitude 12 (7204) and Latitude 14 (7404) Rugged Extreme Certification (Cert ID: 3177)
    Dell
  • DCSE Microsoft Windows 8 (Cert ID : 3086
    Dell
  • DCSE OnSite Troubleshooting (Cert ID : 3028)
    Dell
  • DCSE Vostro 5560 Certification (Cert ID : 3112)
    Dell
  • EducateDell Dell Service Provider Training Certification
    Dell
  • Foundation 2010 Desktops Certification (DCSE Cert ID 3016)
    Dell
  • Foundations 2010 Portables Certification (ID 2003)
    Dell
  • Services -Dell Venue 7 & 8 Certification (Cert ID: 3148)
    Dell

Experience

  • SI Global Solutions
    • Head of Support
      • Apr 2023 - Present

  • SI Global Solutions Pvt. Ltd
    • Karachi
    • Enterprise Support Engineer
      • Jan 2020 - May 2023
      • Karachi

  • Micro Innovations & Technologies (Pvt.) Ltd
    • Pakistan
    • Senior Technical Support Engineer
      • Jan 2011 - Jan 2020
      • Pakistan

      • Providing Support Dell Systems Laptops Printers Scanner UPS Network. Deployment of Dell Servers Storages solution Tape Library VMware data center administration cable management and SLA etc.• Completed several of successful projects on behalf of my firm for different clients. Have established MS based Active Directory Servers, Terminal Severs, MS ISA Servers, MS Exchange Servers etc..• Active Directory configuration, Administration & maintenance. Manage Access control user level and share level, Group Policies and Securities.• Managing and troubleshoot communications between computers, networks, data switches, printers, and other network and wireless resources.• Installed, configured and maintained Lab and user desktop PC with operating system, desktop application, antivirus.• Manage Online Learning Management System and Online Lecture with Smart Board.• Coordinate with Employ for their requirement and problem.• Managed procurement of Hardware and Software, deals with suppliers and sub-contractors.•Installation and management of Wireless Network and devices.•Managed Data Server.•Managed User Accounts (Local & domain) & Groups.

  • Ora-Tech Systems
    • Karachi, Pakistan
    • System Support Engineer
      • Jan 2010 - Jan 2011
      • Karachi, Pakistan

      • Provided Support of Systems, Laptops, Printers (Network Printers) UPS, Data center Rack and all MS Windows & MS Office. • Managing and troubleshoot communications between computers, networks.

Education

  • 2019 - 2021
    Allama Iqbal Open University
    Bachelor's degree, ICT
  • 2016 - 2018
    Board of Intermediate Education Karachi
    Higher Secondary School Certificate, Arts
  • 2006 - 2008
    Karachi Public School
    Secondary School Certificate, Biology, General

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