Experience

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  Aramex Australia

  • Sydney, New South Wales, Australia

  • International Inbound Operations Representative

    • Oct 2020 - Jul 2021
    • Sydney, New South Wales, Australia

    Communicating with customers and customer service team members regarding shipments.Relationship management. Operational Reporting.Collaborating with the team to achieve goals and objectives.Monitor Inbound pre-alerts & report flights to Australian Customs.Ensure MAWB’s are reconciled in a timely manner.Support and solve skeleton by acquiring HAWB copy and emailing origins.Serve all customer service enquiries and provide full information and advice in regard to shipments.

• 

  dnata Airport Services Australia Pty Ltd

  • Sydney, Australia

  • Passenger and Cargo Service Agent - International Airport Services

    • Dec 2015 - Mar 2021
    • Sydney, Australia

    1. Dealing with passenger enquiries about flight departures and arrivals.2. Checking passengers in giving seat numbers providing boarding passes and luggage labels.3. Telling passengers about luggage restrictions weighing baggage and collecting any excess weight charges.4. Taking care of people with special needs, and unaccompanied children calming and reassuring nervous passengers.5. Help passengers through immigration and customs, or escort passengers who have a flight connections.

• 

  Qatar Airways

  • Sydney, Australia

  • Airport Services Agent

    • Mar 2019 - Aug 2019
    • Sydney, Australia

    Delivering the highest level of Customer Service at all customer touchpoints.Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.Supervising service partners’ activities for the smooth acceptance of passengers.Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge.Checking entry requirements (visas, residence permits) are met.Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround.Handling of company mail.Performing pre-and post-flight administration duties.Handling baggage claims.Ensuring compliance with QR Safety and Security requirements.On Time Performance.

• 

  Heinemann Asia Pacific Pte Ltd -Travel Retail Australia Pty. Ltd.

  • Sydney, Australia

  • Sales Consultant Customer Service

    • Mar 2015 - Dec 2015
    • Sydney, Australia

    Selling a high volume of duty free goods after a great deal of product training. Assists customers in locating specific items.Maintains sufficient amounts of change in cash drawer.Assists in clean-up, shelf-stocking or keeping merchandise displayed in an orderly manner.Accepting foreign currencies, credit bankcards for payment and requesting customer identification.Scanning goods for purchase at cash register to calculate purchase price.

• 

  The Nuance Group Australia

  • Sydney, Australia

  • I.T Support & Computer System Administrator

    • Jan 2014 - Feb 2015
    • Sydney, Australia

• 

  Palmers Relocations Pty Ltd.

  • 13-15 Mayvic Street Chullora 2190 New South Wales Australia

  • Administration and I.T. Officer (PT)

    • Apr 2009 - Sep 2011
    • 13-15 Mayvic Street Chullora 2190 New South Wales Australia

     Monitoring and maintaining computer systems and networks. Administrator of Contact Management and Database system. Organizing documents and computerized archiving system file. Installing & configuring computer hardware operating systems & applications. Troubleshooting system, network problems & solving hardware/software faults.