Experience

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  Ministry of Justice - Qatar

  • Qatar
  • Government Administration
  • 100 - 200 Employee

  • Technical support Expert

    • Jan 2023 - Present

  • Technical Support Expert

    • Sep 2014 - Feb 2024

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  Ministry of Justice of Qatar

  • Senior Technical Support Specialist

    • 2015 - Feb 2024

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  Ezdan Holding Group

  • West Bay, Ezdan Tower 4, 2nd Floor

  • Network Engineer

    • Apr 2014 - Mar 2015
    • West Bay, Ezdan Tower 4, 2nd Floor

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  Barwa Real Estate Group

  • Network & IPT Admin

    • Mar 2011 - Mar 2014

    Network & IPT AdministratorBarwa Real Estate Company (IT Dept) - Doha, Qatar1. Network Administrator & Technician: All aspects involved innetworking such as connections for telephone and computers, managing theconnections and configuring of Cisco switches, Routers, etc… (Networkinfrastructure).2. Cisco IP Telephony, CUCM Administrator: Operator of Managed IPTelephony services.3. Technical Support: All kinds of troubleshooting and maintenance(Hardware & Software) for Networks, Computers (MAC, Windows &Windows Server) and IP Telephones.4. System Administrator: Manage user accounts, adding, dropping andediting user accounts. Assign appropriate privileges and generate userprofiles and Backup.5. IT Purchasing & IT Coordinator: responsible for purchasing of allhardware equipment as well as software programs.6. Security devices administrator: Attendance readers, security cameras,IP camera.7. Post set-up supervision: Hire companies to complete the job and supervisetheir work. Also Prepare work scope and maintain the schedule and assurethat the work is completed according to the schedule.

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  Barwa Media

  • IT Supervisor

    • Feb 2010 - Apr 2011

     IT infrastructure management Data center management IT infrastructure security management Ensuring high availability of critical systems and applications Vendor selection and evaluation Procurement and purchase orders- Cisco IP Telephony Administrator (CUCM Admin): Operator of Managed IP Telephony.- Network Administrator: All aspects involved in networking such as connections for telephone and computers, managing the connections of Cisco switches, firewall, Access Points etc… (Network Infrastructure).- System Administrator: Manage Servers, Computers & user accounts.

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  Barwa Technologies

  • Network Technician

    • 2008 - Feb 2010

    - Cisco IP Telephony Administrator (CUCM Admin): Operator of Managed IP Telephony.- Network Administrator: All aspects involved in networking such as connections for telephone and computers,managing the connections of Cisco switches, etc… (Network infrastructure).- Technical Assistance: Prepare reports, manage physical employee\'s files (hard copy), draftmemos and letters, prepare user manuals, prepare and conduct presentations, etc.

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  Barwa Real Estate Group

  • Technician Support

    • Jun 2006 - Dec 2008

    - Technical Support: All kinds of troubleshooting and maintenance for Networks, PCs and IP Telephones.- Networking: All aspects involved in networking such as connections for telephone and computers,- Purchasing: responsible for purchasing of all hardware equipment as well as software programs.- Systems’ Administrator: Manage user accounts, i.e. adding, dropping and editing user accounts.Assign appropriate privileges and generate user profiles different kinds of applications.

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  Awqaf Ministry

  • Applications Administrator & Technical Assistance

    • Oct 2003 - Jul 2006

    1. Applications Manager: I worked on more than 50 different kinds ofapplications.2. Systems’ Administrator: Manage user accounts, i.e. adding, dropping and editing user accounts.Assign appropriate privileges and generate user profiles (for more than 50 different kinds ofapplications).3. Systems’ Analysis: Participated in the process of analyzing Web based applications and havesimulated the use cases for all the systems in the ministry.4. Helpdesk Operator: Receive calls (problems, requests, etc.), issue call numbers and register them in a dedicated log, direct the requests, solve problems or escalate new ones to upper levelsand create lists for “frequently asked questions.”5. Technical Assistance: Prepare reports, manage physical employee\'s files (hard copy), draft memos and letters, prepare user manuals, prepare and conduct presentations, etc.6. Crystal Reports Developer: 7. Data entry: 8. System’s Trainer & Teaching assistance: Train the end users on using different types of applications including Web based applications and other software and Teaching MS/Office, Internet,web design, designing tools adobe photoshop, flash, swish and Hardware courses).