Experience

• 

  Pyramids Freight Service (PFS)

  • Alexandria, Egypt

  • Commercial Manager

    • Dec 2020 - Present
    • Alexandria, Egypt

    Leading & Managing the commercial & operations activities of the freight forwarding division at Pyramids Freight Services.

• 

  ISS Global Forwarding

  • Alexandria Sales Manager at ISS GF Egypt (Formally Global Impex Logistics)

    • Aug 2015 - Nov 2020

    Managing Alexandria sales team to promote our products & services of FCL and LCL Import / Export - Sea / Air Freight services on door to door basis.- Developing our market share & customers' population. - Managing Alexandria branch P&L.

  • Trade Lane Manager Egypt - Gulf

    • Feb 2020 - Oct 2020

    Development of business in the region either export or import sea or air.

  • Egypt Sales Manager (Remote Interim)

    • Mar 2020 - Jun 2020

    Leading Egypt Sales team as Interim remotely from Alexanderia office.

• 

  DHL Global Forwarding

  • Germany
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Senior Implant Customer Relation Specialist @ Mantrac (Egypt Sole Caterpiller Dealership)

    • Mar 2014 - Aug 2015

    - Developing relationship with Mantrac ( Sole Caterpiller Dealer in Egypt ) & DHL Global Forwarding.- Participating in enhancing parts delivery and customer supply chain lead time.- Accepting all orders of customer (Import & Export) and processes them.- Proactively update customer of shipments statuses, exceptions and provides on spot incident solutions.- Providing and performs up selling, cross selling & spot quotations and closed contracts.- Generating and sending performance reports.- Receiving and registering all customer complaints by driving solution of customer complaints by instant solving on sport or in coordination with other functional department.- Responsible for claims processing and handling till claims result after investigation.- Collaborating closely with other departments for smooth handling of shipments.- Collaborating with finance for smooth delivery of invoices and payments.

  • Senior Field Sales Specialist

    • Jul 2011 - Feb 2014

    - Providing consultation services of supply chains management, general forwarding services and contract logistics including warehousing, distribution and consolidation.- Executing sales tasks and promoting products and services of FCL and LCL Import / Export - Sea / Air Freight services on door to door basis.- Developing customers' population. - Checking of operations conducted by the customer service department of my key accounts customers.- Managing key accounts supply chains of raw materials, products and personal effects.- Increasing profitability and minimizing cost.

• 

  Kuehne + Nagel

  • Alexandria,Egypt

  • Sales Executive

    • Oct 2009 - Jun 2011
    • Alexandria,Egypt

    - Providing consultation services of supply chains management, general forwarding services and contract logistics including warehousing, distribution and consolidation.- Executing sales tasks and handling of FCL and LCL Import / Export - Sea / Air Freight services on door to door basis.- Promoting services and products.- Developing customers' population. - Building and managing of professional sales department in Alexandria Branch. - Checking of operations conducted by the customer service department of key accounts customers.- Managing key accounts supply chains of raw materials, products and personal effects.- Increasing profitability and minimizing cost.

• 

  CMA CGM Log

  • Alexandria, Egypt

  • Sales Executive

    • Sep 2003 - Sep 2009
    • Alexandria, Egypt

    - Executing sales tasks and handling of FCL and LCL Import / Export - Sea / Air Freight services on door to door basis.- Increasing profitability and minimizing cost.- Developing customers' population.Promoting services of trucking and customs clearance.- Checking operation conducted by the customer service department of VIP clients.- Handling network agents and coordinate with new good, reliable and professional agents and cross booking business.- Managing customers’ supply chain of raw materials, products and personal effects.- Performing duties of customer service and follow up operation of logistics for VIP customers.

• 

  Mitsubishi Heavy Industries, Ltd. / MITSUBISHI HEAVY INDUSTRIES GROUP

  • Cairo, Egypt

  • Junior Sales Executive

    • Jan 2002 - Aug 2003
    • Cairo, Egypt

    - Selling air conditioning central chillers and generator sets.- Developing customers' population.- Increasing profitability and minimizing cost.