Experience

• 

  Ncr Atleos

  • Customer Success Manager

• 

  NCR Atleos

  • Kuwait

  • Customer Success Manager

    • Oct 2021 - Present
    • Kuwait

• 

  Ottu

  • Kuwait

  • Customer Success Manager

    • Aug 2020 - Oct 2021
    • Kuwait

    My role starts when the sales close the deal by:• Coordinating between the merchant and their bank in a side, and in the other side processing with their Ottusetup.• Keep a “high-level view” of the entire support process.• Mediate between clients and the organization.• Handle and resolve customer requests and complaints.• Dealing with the banks for the credit cards and the Knet by testing the PG to get the live productions.• Handling the MPGS, MIGS, Cypersource, FSS and AMEX payments gateways setup.• Complete the merchant Ottu Setup.• Provide trainings to the merchant and their staff.• Engaging with the merchants for our new features and building a relation with them.• Listening and receiving their inquiries and solving them or creating tickets for our developers.• Coordinate with our developers for the new features required/requested.• Verifying the QA team work to approve the cases.• Manage the SSL for our merchants by creating a tickets for our team with the expiry.• Attending meetings with the Account Managers to support them closing the deals.• Handling over 220 accounts across the GCC.

• 

  One Global

  • Kuwait
  • IT Services and IT Consulting
  • 100 - 200 Employee

  • Key Account Manager

    • Jun 2017 - Aug 2020

    • Manage Relationship at senior Levels in the customer organization to maximize potential future business.• Responsible for accurate and timely daily, weekly and monthly sales forecasting.• Responsible for customer satisfaction issues and provide market information about customers future needs.• Involve activities relating to Marketing, Sales, Development & Customer Services to drive business growthand market share.• Identify, develop and close new leads and business opportunities.• Working closely with Marketing, Finance & IT Teams.• Obtaining profitable results.• Working closely with various internal departments to develop and implement new and innovative solutionsand Services.• Development and execution of an effective business strategy, delivering wider customers engagement andto increase the brand recognition.• Working closely with senior management to help customer service deliver on their components of overall company goals and objective

  • Operations Representative

    • May 2016 - Jun 2017

    • Monitor system behavior as well as the stock balance and the service status.• Specifying and building tools to improve the speed and quality of support.• Monitor transaction statuses and if there is a suspect customer or duplicate track id.• Excelling the system downtime which happened and the reason of it.• Analyzing support workflows and making suggestions to improve efficiency and effectiveness including thethe push notifications and greetings texts.• Analysis the transactions to check the fraud and suspicious behavior.• Representing the company in the events.

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  Real Madrid foundation academy

  • New Cairo

  • Operation

    • Sep 2014 - Nov 2014
    • New Cairo

    • Monitoring occupant satisfaction and performance metrics.• Monitoring construction and renovation projects.• Managing the organization's day to day operations.• Communicate with upper management and provide necessary reports.

• 

  Barclays Investment Bank

  • Egypt

  • Sales Executive

    • Jan 2013 - Jun 2013
    • Egypt

    Duties and Responsibilities include:• Demonstrating product features to customers.• Contacting leads and setting up appointments to present company products.• Completing order forms and submitting them for processing.• Preparing sales proposals for potential buyers.• Completing regular sales reports specifying the number of sales made.• Assisting management in identifying viable marketing and pricing strategies.