Experience

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  Tata Consultancy Services

  • Cairo Governorate, Egypt

  • IT Business Analyst Commercial (Sales Automation , GTM , Sales Buzz , SAP , R...

    • Oct 2019 - Present
    • Cairo Governorate, Egypt

    Job Purpose: Provide L2 support for the applications in scope and co- ordinate with Offshore associates and L3 associates.Work on Sales Forces Automation Projects like DMS Systems and GTM Strategies.Support Applications Like SAP SD/DSD ,Sales Buzz.Roles & Responsibilities● Support GTM Applic...

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  Savola Group

  • Saudi Arabia
  • Investment Management
  • 700 & Above Employee

  • Business Application Administrator

    • May 2017 - Sep 2019

    Job Purpose: ● Provide Support for Applications in 2 sites related to sugar sector in SAVOLA group (Oracle, Custom and Agro Apps). ● Provide 1st, 2nd level support for sales buzz application in AFIA sales sector.Roles & Responsibilities● Assist CS team in their projects and technical advice. ● Technical support for user’s issues (software issues, outlook, office issues, and Technical advice). ● Provide support for apps (Oracle SCM Function , OPM Costing, New Soft ,WB App, Crystal Reports, Local Attendance)● Prepare for new projects like (Sales buzz Android Roll Out , Sales Buzz Upgrade, Oracle EAM in Alex sugar Company ) ● Administrate AFIA Database & Application servers (updates , backup , issues, upgrades , vendor requests) ● Support and consult AFIA sales team with new implementations and new projects ( Sales promotions , new ideas) ● Manage hardware replacement plans upon sales team business plans (Handhelds, Batteries, chargers, Printers).● Support all Sales buzz daily soft &hard issues 1st and 2nd level (24h/7days) to keep business continuity.● Manage all test process for new upgrades and updates (with Vendor). ● In 2019, took the responsibility to support Oracle Inventory for 5 Business Units shared with another colleague. ACHIEVEMENTS● Participate in sales buzz upgrade in 2017 ● Perform sales buzz upgrade and sales buzz android pilot test projects in 2018 ● Implemented sales buzz android project for all AFIA Distributers(45dist) in two weeks● Prepare for sales buzz upgrade by end of 2019

  • IT Services administrator

    • Feb 2016 - May 2017

    -Support company IT operations by maintaining & improving individual employee’s devices (Computers, IP and analog telephone system, printers , CCTV ,Attendance system, etc .. ) hardware & software to guarantee the effective IT operations.Job Purpose: Support company IT operations by maintaining & improving employee’s devices (Computers, IP and analog telephone system, printers, CCTV, Attendance system, etc...) hardware & software to guarantee the effective IT operations.Roles & Responsibilities• Support servers, desktops, Laptops, printers, routers, switches, firewalls, phones, personal digital assistants• Build, deploy, Maintain, and manage desktops and laptops hardware and Software • Maintains the data backup procedure for User PC’s or Directories, Archive data, .PST Files • First Line Support for ERP System • Support the Sales Buzz application for over 40 AFIA sales distributors ACHIEVEMENTS• Participate in new project in IT department called center of excellence and new ticketing system.• Impalement data cabling for all network racks in Alex sugar companies and also Data center, Fiber switches.• Implement new project for CCTV system to be accessed from Mobile (IOS&APK).

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  Ibnsina Pharma

  • Alexandria Governorate, Egypt

  • IT Specialist

    • Feb 2013 - Feb 2016
    • Alexandria Governorate, Egypt

    Job Purpose: Support all company users for all IT problems for 2 branches (Alex center and Platform) Roles & Responsibilities• Assist Network Team in troubleshooting Network Issues.• Technical support for all Alexandria branches remotely in IT Issues.• Supporting AS400 system user issues (c...

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  United systems Co.

  • cairo

  • IT Engineer

    • Mar 2012 - Nov 2012
    • cairo

    Job Purpose: Support all company users through client weekly and monthly visits through the company maintenance contracts. Roles & Responsibilities• Work as IT Technical Support Resident Engineer at IFF Egypt (MARP).• Work as IT Technical Support Resident Engineer at DKT International Co.• W...