Experience

• 

  Trio Telecom

  • Cairo, Egypt

  • 2nd Level Access Consultant

    • Feb 2023 - Present
    • Cairo, Egypt

    2nd Level Access OperationEricsson (Trio outsourcing Agency), Cairo, Telecom Egypt Account• Maintain Network normal operation in RAN & TX Domains for 2G,4G, 5G trials (Nokia & Huawei) • Software Upgrade• Event Assurance• New Solutions & Feature implementation• Configuration Audit • Alarm Correlation & TT Automation

• 

  MASHREQ For Energy Systems

  • Egypt
  • Renewable Energy Semiconductor Manufacturing
  • 1 - 100 Employee

  • Operations Manager

    • Sep 2020 - Present

  • Operations Manager

    • Nov 2020 - Feb 2023

    • Devised processes to boost long-term business success and increase profit levels.• Established positive and effective communication among unit staff, reducing miscommunications and missed deadlines.• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.• Identified and resolved unauthorized, unsafe or ineffective practices.• Apply new finance & HR Systems and guide staff to use it and ensure smooth process and data transformation to new systems without normal work disturbance.• Annually budgeting and quarterly forecasting make sure company achieving the expecting revenue and meet managerial expectation.• Review Process KPI and staff compliance to it, help to overcome all obstacles may face staff to achieve their planned target

• 

  Huawei

  • Customer Service Project Manager

    • Nov 2019 - Aug 2020

    • Responsible for all Customer Support Contracts Revenue in Telecom Egypt Account• Conferred with customers about concerns with products or services to resolve problems and drive sales.• Consistently managed 15 person staff in 6 different Product Lines (wireless, Network, Power, Transmission, Access & Core) to fulfill all contracted SLA with customer• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.• Manage current contracts & support in new sales orders• Owner of Account Maintenance plan to secure network & ensure normal running operation

  • Wireless Technical Director

    • Feb 2017 - Nov 2019

    • Responsible for Wireless Network Maintenance plan & network insight• New Solution integration & sales support (WTTX & Cloud BBU)• Network Risk Analysis

  • Data Configuration Team Leader

    • Aug 2016 - Feb 2017

    o Lead NOC project team in LTE project launching with very tough target 600 LTE sites co-located with 2G & 3G sites (80 % of this sites share the same TX port) in 2 months with site down target time is set to 1 hour maximumo Manage more than one project technically at the same time (LTE launching project, 3rd carrier configuration project & G900 with U900 Configuration Project)o Daily assessment of Change Request sent be customer to avoid any conflict or missing data as per Change Management Process & global Data Configuration Process (based on Huawei MSUB & customized to fit Etisalat environment)o Publish Etislat Misr 3rrd License Data Configuration Process on Huawei global PDMC site after getting approval from regional office & HQ office)o Manage all daily action needed from ROT, RF & Capacity teams as per agreed process.o Quarter Analysis for DC team dimensioning as per customer plan o Participate in the following daily tasks with leading team technically, comply with agreed process & prepare resources (site expansion, new site creation, site swap, parameter change, License configuration, new feature implementation & BW expansion) for all wireless nodes (2G, 3G & 4G)o Check daily important configuration parameter to avoid any configuration mistakeo Track all actions done daily & report it to management level in monthly reporto Comply to process KPI in contract

  • End to End healthy check Team Leader for Etisalat Misr Managed Service Project

    • Feb 2013 - Aug 2016

    work as Problem Management& E2E service healthy check Team Leader(Reactive & Proactive Problem Management teams)for Etisalat Misr Managed Service Project in Huawei Co LTD (Etisalat Misr 3rd license project), we are responsible for:o Overall assurance of Customer network Quality & Normal runningo Technical solving all repeated problems detected from Trouble Tickets, Incidents & Complaints, to find permanent solution to avoid repetition or reduce impact on business as much as we cano Configuration Items Audit & follow rectification till solving all configuration problemso Improve & enhance team ability to solve problems in more creative manner to reach optimum solution for business W.R.T Quality & Finance o Make early detection by auditing (configuration, capacity, alarms, license & CPUs)o Make what if scenarios to make alternative solution in case of point failureo Make audit on redundancy paths to avoid Single Point of Failure.o Check Service quality from End to Endo Detect & handle all repetitive problems that can’t be detected or handled by normal operation teams (FO, L1, L2 & PM) to reduce No. of TTs & alarms all over the networko Build KEDB (Known Error Database) to help improve incident & problems resolution time & Qualityo Participate in projects aim to enhance business KPI (TCH availability improvement project)o Comply to process KPI in contract

  • Quality & Acceptance Team Leader for Etisalat Misr Managed Service Project

    • Nov 2012 - Feb 2013

    work as Quality & Acceptance Team Leader for Etisalat Misr Managed Service Project in Huawei Co LTD (Etisalat Misr 3rd license project), we are responsible for:o telecom, civil and electromechanical acceptance within all sites categorieso fulfill acceptance according to requested scope of work authorized by customer o use acceptance check lists and functional tests authorized by customero acceptance visits preparations (such as; access permissions, CRs, SIRs, and other administrative preparations) to assure all concerned functions attendance. o Help ROT team by identifying Major problems in ROT work to save rework cost & timeo Plan to improve SQIo Comply to process KPI in contract

  • Quality Assurance Engineer

    • Jul 2012 - Nov 2012

    work as Quality Assurance for Etisalat Misr Managed Service Project in Huawei Co LTD (Etisalat Misr 3rd license project), we use TL9000 measurement to ensure product & process quality for both NOC & FM, we are measure the following KPIs:o On-Time Service delivery (OTS )o KPI Target Achievement Rateo NOC Service Caused Outage (SSO)o Number of Problem Reports (NPR4)o Problem Report Fix Response Time (FRT4)o Overdue Problem Report Fix Responsiveness (OFR4)o Process Compliance & KCP testo Some special tasks (penalty analysis)

  • Wireless Capacity Team Leader Etisalat Misr Project

    • Jun 2010 - Jul 2012

    work as Wireless Capacity team leader for in Huawei Co LTD (Etisalat Misr 3rd license project) we are responsible for:o Check capacity of all boards (BSC & RNC) from M2000 counters to ensure normal running & suggest best solution in case of problem appearo Preparing weekly data about the utilization in all interfaces in A, Abis, Ater, GB, Pb, Iub, Iucs, Iups& CPU Load.o Analyses the weekly data to get the interfaces exceed the network threshold.o Recommend the required action to decrease all utilization under threshold.o Forecast the network traffic & utilization for special occasions and uponrequest.o Dealing with all Huawei 2G, 3G& Single Ran elements(BSC6000, BSC6810 &BSC6900) HW Expansions& new functions implementation.o Dealing with all Huawei 2G, 3G& Single Ran Software releases (GBSS8, GBSS8.1, GBSS9, GBSS13.0, GBSS13.1, RAN 10, RAN 11& RAN12).o Dealing with Huawei Wireless Solution asA over IP, Abis over IP, CORRM& COTRM. o Dealing with Huawei new Features in Beta Versions (not used commercially till now) SRAN7, GBSS14 & RAN14

  • 2G Data Configuration & Back Office engineer in Etisalat Misr Project

    • Oct 2007 - Jun 2010

    o Apply CR sent from RF team to optimize the networko Configuration of new sites (BTS & PCU).o Migration sites from BSC to another BSCo Rehoming BSC from MSC to another MSCo Change Signaling Link for A-interface to HSSL using 2Mbpso Rehoming PCU from SGSN to SGSNo Change PCU Connection to SGSN ( Gb interface) from FR to Over IP Connectiono Software Version & Software Patch Upgrade for BSC ( Remotely & Locally) o Software Version Upgrade for PCU & BTS o Hardware Expansion for BTS ( change configuration)o Hardware Expansion for PCU (Add New Board )o Hardware Expansion for BSC ( Add new Board , add new sub rack , add new interface like A-interface ,Ater-interface, Pp-interface) o BTS, PCU & BSC Routine Maintenance.o Troubleshooting in 2G nodes which have bad KPI affect the networko Support other teams in NOC to gather information about 2G nodeso FM support to solve 2G Nodes Problem.o Tracing Messages from several interfaces ( RSL messages, UM Interface & BSSAP messages) which is very helpful to determine the problem in BTS, Cell or TRX o Prepare weekly, Monthly & any other reports for Customer which discuss 2G nodes Availability & Capacity o Familiar with Huawei different Hardware Product such as BSC6000,BSC6900, PCU6000, PCU M900/M1800, BTS3002C, BTS3006C, BTS3002E, BTS3012, BTS3012п , BTS3012AE, BTS3900 GSM, BTS3900A GSMo Familiar with Huawei mobile element management system (M2000) and local maintenance terminal LMT.

  • Front Office Enginner (Etisalat Misr Project)

    • Apr 2007 - Oct 2007

    Monitor Alarms for wireless products (2G & 3G) & create TT for 2nd& 3rd lines support, follow Huawei process for escalation

• 

  I-CO-T

  • Eltahrir, Cairo, Egypt

  • Presalaes Enginner

    • Apr 2006 - Apr 2007
    • Eltahrir, Cairo, Egypt

    presales Engineer in I-CO-T (Islamic Company for Trading) in CCTV Systems , Fire Alarm , Access Control & Communication Devices

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  C A Technology (Vaisala partner)

  • Cairo, Egypt

  • Installation & Maintenance Engineer

    • Nov 2005 - Mar 2006
    • Cairo, Egypt

    work in C A Technology (Vaisala partner) as an Installation & Maintenance Engineer for Automatic Weather Observation Systems in Airports using many ways for data transfer Like : serial interface , VHF&UHF

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  United Systems Company (HP & IBM partner )

  • IT Technical support Engineer

    • Sep 2005 - Nov 2005

    IT Technical support Engineer