Experience

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  Kuwait Packing Materials Manufacturing Co

  • Dubai, United Arab Emirates

  • IT Support Engineer

    • May 2021 - Present
    • Dubai, United Arab Emirates

    • VM (Virtual Machine) setup for new D365 VM releases, Importing AXDB with latest Production import BACPAC, Services/ IIS configuration and TFS (Team Foundation Server) setup• Azure Portal – Monitoring Azure servers and application configuration setup (client id, secret key• Development and creating deployable packages for release• Integrates D365 Entities via ODATA communication protocol and sending and receiving data from other .NET Sales application• Good exposure in D365 Rollout implementation project for KSA, Kuwait, And Dubai offices.• Gathering requirements and preparing fit gap analysis document for all new Roll Outs.• Implemented Microsoft AX 2012 R3 with Inventory Management, HR, Procurement, Account Receivable/Payable, and Supply Chain management.• Management, and troubleshooting for WAN and LAN including main locations and remote sites. Setup and manage help desk support for staff.• Managed 20 branches with AX interface and Infrastructure Systems in UAE, Qatar, KSA, and Bahrain remotely and on-call.• Provided support to 200+ end-user machines for the software applications, OS (Windows, Linux, and Macintosh).• Handled email exchange application along with web hosting and cloud server. Supported and monitored the POS services, with network peripherals

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  Smartworld

  • Dubai, United Arab Emirates

  • IT Support Engineer

    • Aug 2020 - May 2021
    • Dubai, United Arab Emirates

    • Provided support for networking protocols and characteristics.• Wrote and reviewed tickets to request maintenance to various types of equipment.• Oversaw patch testing and deployment, script network software pushes and uninstalls.• Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.• Performed network security design and integration duties

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  ELSEWEDY ELECTRIC

  • Egypt

  • Senior IT Support Engineer

    • Oct 2019 - Jul 2020
    • Egypt

    • Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Entities customization and implementation for ODATA integration.• Application customization and Report's development according to our business requirements (Outbound reports, fill rate reports, KPI, Profitability and Demand reports etc.)• Design and develop business solutions within Dynamics 365

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  Deutsche Autoteile DAT® FZE

  • United Arab Emirates

  • Deputy Manager Of Information Technology

    • Nov 2016 - Oct 2019
    • United Arab Emirates

    • Created procedures for system monitoring, recovery, backup and optimization.• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.• Support and accept the planning of the diagnostic phase to reduce change management.• Implementation and configuration of ERP Microsoft AX 365.• Expertise in IT advisory, Project Management, PMO.• Guided organizational technology strategy and roadmaps.• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.• Applied leading theories and concepts to development, maintenance, and implementation of information security standards, procedures, and guidelines

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  Al Rajhi Saudi Group

  • Egypt

  • IT Support Engineer

    • Nov 2013 - Aug 2016
    • Egypt

    • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.• Performed network security design and integration duties.• Diagnosed and executed resolution for network and server issues.• Led server infrastructure development, quality assurance, staging and production systems.• Implemented, developed and tested installation and update of file servers, print servers and application servers.• Designed and evaluated WAN and LAN connectivity technologies.• Built and utilized reporting Microsoft Dynamic AX, R3 & 365 to keep customers and management in loop with latest information.• Served as primary point of contact for support relating to owned solutions and products.• Submitted service tickets for equipment maintenance requests.

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  RaMa Technologies (Radhe and Mahi Technologies Private Limited)

  • Egypt

  • IT Service Desk Engineer

    • Oct 2012 - Sep 2013
    • Egypt

    • Installation and Administration (e.g. TCP/IP, DNS, Group Policy, DHCP and A.D).• Provided Tier 1 IT support to non-technical internal users through desk side support services.• Monitored systems in operation and input commands to troubleshoot areas.• Provided replacement files to customers missing data, media files, and software components.• Installed, modified and repaired software and hardware to resolve technical issues