Experience

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  Huawei Mobile South Africa

  • City of Johannesburg, Gauteng, South Africa

  • Director of Operations

    • Feb 2024 - Present
    • City of Johannesburg, Gauteng, South Africa

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  Huawei

  • South Africa

  • Operations Manager

    • Apr 2017 - Jan 2024
    • South Africa

    My roll is to manage the NOC team to operate MTN access mobile network in South Africa through the 24/7 monitoring, incident management, L1/L2 troubleshooting, performance management, change management, event assurance, network acceptance, routine maintenance, preventive maintenance and all the other relative activities and analysis driven actions. #The target is to achieve the network contacted KPIs and SLA, enhance the customer experience and to insure the continuous improvement of the network. #Following the finest MS standards and tools with the highest percentage of operations automation and the optimal cost model.#Successfully Achieved the following milestones:- The transition of 50% of MTN network operations from Ericsson to Huawei: including the NOC integration, back office migration, field maintenance transition, asset management and all the operations aspects.- The transformation of the back office operations model to the synergy with rollout teams to increase the cost efficiency.- The elevation of MTN performance in two years to be the top performer in South Africa as per all the 3rd parties evaluations in addition to sustaining that position for the second year till the moment.- The transformation of the operation model to accommodate partial offshoring for the back office resources for more cost efficiency.- Multiple transitions between different sub-cintractors for different scope of work like fiber maintenance and field maintenance.- The development of evaluation/ monitoring tools for the different teams with swift reporting capabilities.- Adopting the automation in all the steps of the operating model and develop multiple tools to achieve it.

• 

  Etisalat Misr

  • Egypt
  • Telecommunications
  • 700 & Above Employee

  • Access Network Support Manager

    • Nov 2015 - Mar 2017

    To manage the resources of Etisalat Misr and Managed Services vendors to fulfill Corrective Maintenance, Preventive Maintenance, Electro Mechanical and Site management plans and activities.As well as planning and steering all activities and budget to achieve Etisalat network availability and performance targets in line with sustaining excellent customer experience.

  • Operations Manager

    • Apr 2012 - Oct 2015

    Leading team members to supervise the Managed Service teams for Etisalat Fixed andwireless transport network operations to insure the best governance and control of themulti-vendor environment (Ericsson, Huawei, Alcatel-Lucent, ZTE & NEC).- Follow up the planned and unplanned outages tracking and reporting to insure theagreed KPIs and SLAs adherence and to keep the target network availability.- Supporting the implementation of network configuration to achieve network expansiontargets including new sites, capacity expansions and new technology deployment.- Follow up the network performance monitoring, early detection of network problemsand the needed corrective actions.- Ensure internal and external customers satisfaction and focusing on enterprise andB2B customers’ experience.- Following up the periodic preventive maintenance and backups of the networkmanagement systems NMS.- Managing and tracking the technical approvals and implementation of the assignedwork orders and network change requests.- Controlling the implementation of Data bases, tools, Reporting Automation Macro'sneeded for operation activities including and not limited to network availability &performance, outages & incidents, network utilization, projects dashboard.- Managing team development plans, ensure team engagement and adapt departmentobjectives with company strategic directions.

  • Transmission O&M team leader

    • Dec 2007 - Mar 2012

    Supervising of Managed service teams for O&M of Etisalat Fixed/MW network.- Fault handling and unplanned outages tracking and reporting.- Network performance monitoring, early detection of network problems and followingup the needed corrective actions.- Following up the periodic preventive maintenance and backups of the networkmanagement systems NMS.- Tracking the technical approvals and implementation of the assigned WOs and CRs.- Management and Maintenance of Synchronization Source Equipment.- Acceptance of New Integrated backbone transmission Nodes and Synch. Equipment.- Managing new links acceptance and Cutover projects.

• 

  Alcatel-Lucent

  • Technical Project Manager

    • Mar 2007 - Dec 2007

    Mobinil and Telecom Egypt accounts - Fixed TransmissionAlcatel-Lucent EgyptResponsibilities:- Customer interface (meetings, reports, presentations).- Work Plans and following work orders and Following up the purchase orders (POs).- Following new products, features, quality alerts and mile stones.- Supporting Customers regarding functionality and features of the equipments.- Enhancing the technical level of Alcatel-Lucent transmission teams.

• 

  Telecom Egypt

  • Transmission O&M Engineer/Sr Engineer

    • Jun 2000 - May 2007

    - Operation & Maintenance of PDH, SDH & WDM systems of:- National Networks ( Rings between Alex , Cairo, Delta and North Coast )- International Submarine cables (SMW3, SMW4, FLAG)- Multi-vendor environment including Alcatel, Tellabs, Fujitsu, NEC, Ericsson and others.- Administration and 1st level Support of SDH management systems.- Testing & Commissioning new SDH & WDM equipment (Stand alone and Online tests)- Troubleshooting of fiber optics cables and devices.- Performing transmission tests & Performance Monitoring.