Experience

• 

  Mantrac Group

  • Freetown, Sierra Leone

  • Territory General Manager - Sierra Leone and Liberia

    • Apr 2024 - Present
    • Freetown, Sierra Leone

    Business Units head for both countries.

• 

  Mantrac Nigeria Ltd

  • Lagos, Nigeria

  • General Manager - Parts

    • Dec 2020 - Mar 2024
    • Lagos, Nigeria

    Product Support ( Aftermarket ) sales responsibility for all segments in Nigeria.Construction - Power Generation- O&G- Mining

• 

  Mantrac Uganda Limited

  • Uganda

  • Product Support Manager

    • Feb 2018 - Dec 2020
    • Uganda

    - Manage Parts Sales and Service Operations for the Dealership- Responsible for the Sales planning, follow up and progress for Parts and Service- Analyze expenses and revenues and adjust when required- Establish and retain contact with Customers, Accounts management and receivables - Identify new business and customers opportunities to grow the sales.- Put together promotional and marketing campaigns - Meet with other departmental heads to discuss and make the necessary plans for achieving effective sales.- Directing and coordinating the customer service operation of the team to ensure clients are attended to appropriately according to the customer service standards.- Manage customer satisfaction and Transactional survey results and alerts- Train, motivate, and lead the team to achieve set objectives and targets- Parts Operations and Inventory Management- Negotiation with clients on price and contract to ensure details of contracts are established and the profit margin is realizable.- Provide periodic reports to management on all Product Support activities- Ensure compliance with all general and company policies - Health & Safety performance- Service Skills and training of direct and subcontracted labor force- Service delivery performance - utilization rates, etc.- Develop, deploy and continuously improve processes which deliver efficient and effective Services to a meet and exceed customers' expectations- Resource planning to ensure the work force is optimized- Ensure the skills matrix and metrics to develop technical teams that match customer demand- Management of the Planned Service agreements and execution- Budget and cost management of Service operating cost- Quality and Warranty management- Management of Caterpillar KPI’s, reporting and programs- Over all P&L accountability for the Product Support department

• 

  Mantrac Group

  • Egypt

  • Group Logistics Manager

    • Nov 2014 - Jan 2018
    • Egypt

    Responsibilities: - Manage Logistics Operations for all origins, all modes of transportation for Mantrac Group Business units: Ghana, Nigeria, Sierra Leone, Liberia, Egypt, Iraq, Russia, Kenya, Tanzania and Uganda. - Management of all shipments, direct from CAT factories and the Mantrac Group Storage HUB’s- Manage collaboration and integration with sales divisions. As well as the Business Units Management Level. - Work with Development to improve the Logistics Systems - KPIs. Cost, Lead Times Management.

• 

  Mantrac Vostok

  • Nizhny Novgorod Region, Russian Federation

  • Central Services Manager

    • Jan 2012 - Oct 2014
    • Nizhny Novgorod Region, Russian Federation

    Responsibilities: - Inventory Management. Oversee the responsibilities of inventory control focusing on the key KPIs, development, implementation of new processes and procedures and efficiency development.- Suppliers Marketing programs management. Works with the Suppliers to develop and manage all marketing campaigns Ensure alignment between Supplier and Dealer strategies.- Drive Marketing Initiatives across the dealership. Monitor progress and reports on results. Works with marketing on development of external advertisements and promotions. - Ensures that Marketing specialists are correctly utilized, agree sales development plans, and the benefit realized by each specialist clearly demonstrated. - Ensure that Customer Support Agreements pricing is correctly calculated, systems are accurately implemented and followed. Makes full use of group developed resources.- Sales Team training across the dealership making sure that accurate and frequent communication is shared with the Management team on the training progress, evaluation and Supplier courses and needs are achieved- Manages the condition monitoring customer interface including product link subscription invoicing, oil analysis system development and reporting, incremental business reporting, quoting and follow up reporting. - Ensures that results of transactional surveys and other marketing surveys are followed up on and all alerts are addressed correctly monitoring the customer satisfaction levels. - Suppliers reporting, verifies that all information provided to Suppliers monthly and quarterly reports are accurate and provided on time.- Systems development and analysis. Ensures improvements projects and are run to increase efficiency and reduce waste are in line with CPS methodology. - Ensures the PTOS database is updated and maintained, reports are accurate and all systems are maintained.

• 

  Mantrac Tanzania Limited

  • Dar Es Salaam, Tanzania

  • Parts Operations Manager

    • May 2007 - Dec 2011
    • Dar Es Salaam, Tanzania

    Responsibilities: - Formulate the department objectives, plans and budgets. - Coordinate with Product Support managers to ensure that stocks in the branches are adequate to the population in the area.- Meeting with Mining / major customers to review and improve performance to better support the challenges and the customer’s needs.- Work with Suppliers to ensure that the premium service provided “UI, CAT, Bucyrus, etc.” - Prepare and execute the team development plans and the training needs for the staff.- Ensures the prompt delivery of parts through warehouses (Cost and Lead time).- Manage the Supply chain of inbound and outbound flow of materials.- Manage the performance of the clearance agents and ensure it is matching the committed targets and contracts.- Provides guidance to the team and take appropriate actions to solve work challenges.- Handles customer’s complaints that need management intervention.- Prepares short and long-term plans for extensions in warehouses, new branches, developing and computerizing work systems.- Controls the receipt and storage of incoming parts, reviews discrepancies and follow up for its resolution.- Reviews inventory stocks and items to be replenished for various stock decisions.

• 

  Mantrac Vostok

  • Nizhny Novgorod Region, Russian Federation

  • Parts Operations Manager

    • Mar 2005 - Aug 2006
    • Nizhny Novgorod Region, Russian Federation

    Responsibilities: - Formulate the department objectives, plans and budgets. Prepares the department annual plans and budgets for director review and approval.- Coordinates with sales manager to ensure that stocks in the branches are adequate to the population in the area.- Monitors achievements and results and follow up the implementation of related plans and decisions.- Participates in the formulation and development of Product Support policy.- Controls the receipt and storage of incoming parts, reviews discrepancies and follow up for its resolution.- Ensures the proper implementation of company personnel compensation schemes to keep division employees highly motivated. - Analyses items which significantly fluctuated sales and rates and recommends which ones to be ordered.- Amend stocked quantities on the system as and when required.

• 

  Mantrac Group

  • Egypt

  • Senior Logistics Coordinator

    • Mar 2003 - Feb 2005
    • Egypt

    - Supervise Caterpillar ordering, shipping and invoicing for multinational sub-companies and dealers in Nigeria, Ghana, Sierra Leone, Kenya, Uganda, Tanzania, Iraq and Russia.- Monitor, analyze and report promptly Caterpillar orders lead time and landed cost through an up-to-date database.- Plan cost effective schemes for shipments to the various territories with an aim to increase availability and reduce inventories and lead times.- Liaise with international forwarders, such as DHL Danzas Air and Ocean, Panalpina for shipments and destination clearance, revising the existing contracts and implementing new ones.- Liaise with international inspection agencies, such as ITS, Cotecna for pre-shipment inspections and attestation of quality.- Coordinate all issues with Suppliers facilities in Brussels, South Africa and the United States.

• 

  LINKdotNET

  • Egypt

  • Technical Support Representative

    • Jul 2001 - Feb 2003
    • Egypt

    Responsibilities: Providing Internet support and troubleshooting (Dial-up, ISDN)