Experience

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  Proxym Group

  • United Arab Emirates

  • Vice President of Customer Success

    • Aug 2021 - Present
    • United Arab Emirates

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  Dubai Islamic Bank

  • United Arab Emirates
  • Banking
  • 700 & Above Employee

  • Consultant (chargeback)

    • Jun 2020 - Aug 2021

  • Sr. Card Fraud & Authorization

    • Jul 2020 - Mar 2021

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  Noor Bank

  • Dubai, UAE

  • Senior Fraud Investigater and Authorization Analyst

    • Jan 2013 - Jul 2020
    • Dubai, UAE

    Senior Member of the fraud investigation and detection team, proactively working towards minimizing the banks risk exposure.Identifying fraud in various Issuing/Acquirer activities.Investigation into issues, fraudulent cases, operational risk issues etc..Checking application details, verifying details and completing banking checks.Handling compliance related and fraud monitoring queries.Handling authorizations and all related system activities.Compile and maintain daily Fraud Statistics.Extensive internal liaison – working closely with a variety of the banks different departments such as compliance and Agreements (SLA) and Turnaround Time.Ensure that all identified risks are highlighted to the relevant departments and management and proper actions are taken to minimize the risk. Credit Risk, identifying Trends, information System, Data Modeling, systems Management, business Operations, handover, funding, Data governance, data mining, big data, data management, data infrastructure, analytics, on boarding, accounting standards.(continuation)Monitor ATM activities to ensure all ATMS are working fine and not in danger of skimming.Actively identify fraudulent applications or information and report to the relevant department for further investigations. Acting as a back up team leader in the fraud department.compliance, kYC, safety management, Risky Analysis, Risk Management, Data Validation, Business Analyst, Education, Policy and procedures, Technology Risk. Regulatory Compliance, Business Analysis, Operational Risk Management, Strategy, Retail Banking, Stakeholder Management, Financial Services, Risk Advisory, Communications Management, Communications Training, writing, Facilitation, Financial Institutions, Regulatory Requirements, Anti Money Laundering, Operations Management, Business Processes Analysis, Data Analysis, Business Processes Improvement, Customer Experience.

• 

  Noor Bank

  • Dubai, UAE

  • Phone Banking Representative

    • Jan 2009 - Nov 2012
    • Dubai, UAE

    • Acting as a Contact center supervisor, handling different tasks as below : SLA Report. Contact Centre Emails (call back customers). Handled escalated calls from agents. Handled the floor on the absence of supervisors.  Validated leads reports and MIS. Replaying on the contact us email  Handling customers complaints  Following up and tracing disputes. Handling night and public holidays allowancesRisk Assessment.Board level, quality control, credit management, Market knowledge, proactive Monitoring, key performance indicators, interpersonal skills. Policy review, business process, enterprise risk management, internal controls, legal compliance. Risk Analytics, security controls, cyber-security, incident response, cyber security, travel, insurance, risk models, model validation, Microsoft azure, master data, data models, enterprise data, data quality, strategic sourcing, purchasing, category management, supplier sourcing, procurement, management consulting, team development, banking solutions, E-commerce

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  Inspiration media services

  • Dubai, UAE

  • Retail Business Executive / Team leader

    • Oct 2006 - Dec 2008
    • Dubai, UAE

    • Successfully closing long & short term contracts with private & government institutions.• Ranged from marketing the company’s products attract and convince the clients by buying the different types of contracts and assist to prepare the contracts as per the customer needs.• Managing the company resources and setting work schedule.• Recommend different types of products which the market needs.• Achieve monthly sales targets with distinguished outcome.• Creating designs and validating these designs according to our client’s requirements.• Completing and delivering customers designs within the agreed time and with high quality.reporting & analysis, policies & procedures, data Maintenance, written communication, account management, records management, international accounting standards, international accounting, risk modeling, financials, financial analysis, internal customers, problem solving, transformation memory, Policy planning, investigative research, social media, business units, wealth management, deposits. auditing, organisation skills, internal audit. customer service management, planning & scheduling, health & safety, reporting requirements, compliance management, presentation skills, higher education, quality assurance, public management, education levels, privacy act، numeracy, loyalty programs. corporate governance

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  IMC international Motoring Club

  • Dubai UAE

  • Call Center representative

    • Jun 2004 - Jun 2006
    • Dubai UAE

    • Full capability of running the office in absence of the management.• Communicate with other departments to receive and relay information as required.• Handling all office typing, Filing and telephone calls when required.• Providing customer service.• Well communicating with clients in both Arabic & English languages.• Maintain and organize office accounts, invoicing clients, payrolls using a specialized law office accounting software and PC law.Fraud prevention, fraud detection, microsoft excel, microsoft office, leadership accountability, record keeping, risk analysis, presentations, training & Development, change readiness, business administration resource management, benchmarking strategic leadership, logistic management, supplier management, spare parts, customer relationship management (CRM), negotiation.internal communications, change management risk compliance، corporate risk, OTP, Billing systems, financial risk management, financial data management.

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  Al Safeer group of companies

  • Ajman, UAE

  • Public Relations executive

    • Jul 2001 - May 2004
    • Ajman, UAE

    • Worked as a secretary for the GM of the hotel, handling his business matters.• Worked as a public relations officer handling the staff visas and passports concerns.• Worked in the hotel reception managing the reception team, and many times assisting clients of the hotel for bookings and reservations.data privacy, cyber-security, network security, information security. international standards, compliance monitoring, relationship building, compliance procedures, internal investigations.business relationship management, capability planning, induction program. information risk, customer engagement, knowledge sharing. coatings, train new employees, coaching, safety regulations. certified fraud examiner, team work. investigative reporting, stress test. business process mapping، performance management. budgeting, financial statements