Experience

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  Raseed Invest

  • United Arab Emirates
  • Financial Services
  • 1 - 100 Employee

  • Operations Manager

    • Oct 2022 - Apr 2024

    • Led the development of customer risk assessment policies and procedures, ensuring compliance with regulatory requirements.• Managed risk assessment projects with regulatory authorities, ensuring smooth execution and compliance.• Enhanced cross-functional collaboration between Customer Service and Technical Support departments, improving overall service delivery.• Coordinated external audits to demonstrate compliance and operational robustness.• Implemented a risk measure to mitigate fraudulent payments, resulting in a 100% success rate in resolving card disputes.• Analyzed operational and technical data to identify inefficiencies and opportunities for improvement, driving growth initiatives.

  • Financial Content and Operations Associate

    • Mar 2022 - Oct 2022

    • Managed customer onboarding from sign-up to full funding and provided support post-signup.• Gathered insights from customers to find product-market fit, and worked with a team of developers to implement new features.• Led the development and ongoing management of the editorial financial content including weekly newsletters.• Maintained a solid performance metrics dashboard and reported to management on a regular basis.• Supported cross-functional teams from technology, and product testing, to marketing to ensure smooth roll out of products.

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  HedgeGuard Financial Software

  • Beirut, Lebanon / Paris, France

  • Crypto Onboarding Specialist

    • Jan 2021 - Mar 2022
    • Beirut, Lebanon / Paris, France

    • Implemented clients’ portfolios onto Hedgeguard PMS software, aligning with their unique business strategies.• Explored API endpoints with exchanges and custodians facilitating the automated retrieval of clients' data.• Engineered mappings for API files, streamlining the integration of client’s trades, transfers, and positions. • Managed the daily reconciliation of clients’ crypto and fiat accounts. • Designed and automated daily and monthly reports tailored to meet specific client requirements.• Delivered client support, contributing to the identification, proposal, and testing of new features.

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  CSC Group

  • Beirut District, Lebanon

  • Accountant / Finance Officer

    • Aug 2018 - Jan 2021
    • Beirut District, Lebanon

    • Managed the reconciliation of over a hundred accounts on a daily basis• Processed accounts payable and receivable transactions daily to ensure their balance• Monitored the change of major currencies and LIBOR rates and imported them into the system constantly

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  Enaya Insurance Company

  • Kuwait

  • Finance Intern

    • Aug 2017 - Aug 2017
    • Kuwait

    • Balanced hundreds of account statements of Enaya’s customers• Interacted with coworkers with different nationalities and cultures• Gained insights on the importance of responsibility and punctuality in the working field

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  Credit Libanais

  • Saida District, Lebanon

  • Summer Intern

    • Jul 2017 - Jul 2017
    • Saida District, Lebanon

    • Provided Internal and external clients with wide range of financial services• Managed to update institutional and personal accounts to fit Credit Libanais new requirements• Enhanced both professional and social communicational skills while interacting with coworkers and managers in different departments