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Miyuki Ambe profile image

Miyuki Ambe

Customer Support Manager at Bending Spoons
Intro Book
Customer service professional with 10+ years of experience in resolving customer inquiries and complaints.
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Location
London, England, United Kingdom, GB
Languages
  • Japanese Native or bilingual proficiency
  • English Full professional proficiency
  • Lithuanian Elementary proficiency
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Bio

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Miyuki Ambe is a seasoned customer service professional with 10+ years of experience in resolving customer inquiries and complaints in various industries, including hospitality, food, and technology. She has also managed teams, coordinated daily operations, and provided excellent customer service. Miyuki holds a Bachelor's degree in Philosophy from Tokyo Woman's Christian University.

Experience

  • Bending Spoons
    • Milan, Lombardy, Italy
    • Customer Support Manager
      • Oct 2023 - Present
      • Milan, Lombardy, Italy

  • Tortas Cakes By Miyuki
    • Orpington, England, United Kingdom
    • Home baker and Founder
      • Feb 2023 - Present
      • Orpington, England, United Kingdom

      • Prepare and bake all the items for menu• Coordinate daily operations, including scheduling, inventory management, product development, quality assurance, and compliance• Provide courteous, friendly and efficient customer service• Awarded a 5 star Food Hygiene Rating

  • Booking.com
    • London, England, United Kingdom
    • Customer Service Specialist
      • Mar 2017 - Dec 2020
      • London, England, United Kingdom

      • Responded to an average of 45 contacts per day from customers to resolve problems such as cancellation, modification, special requests, payments and relocation• Consistently exceeded KPIs and individual targets while maintained an average customer satisfaction score of 87% from customer surveys throughout tenure

  • Moshi Moshi Sushi
    • London, England, United Kingdom
    • Assistant Manager
      • Jun 2015 - Mar 2017
      • London, England, United Kingdom

      • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner• Managed closing duties, including restocking items and reconciliation of the cash drawer• Trained and led team of 21 employees in food preparation, and in service, sanitation, and safety procedures.

  • Tombo
    • London, England, United Kingdom
    • Team Supervisor
      • Jan 2014 - May 2015
      • London, England, United Kingdom

      • Checked with customers to ensure that they are enjoying their meals and take action to correct any problems• Managed closing duties, including restocking items and reconciliation of the cash drawer

  • IMAGICA Lab. inc.
    • Tokyo, Japan
    • Assistant Video Editor
      • Apr 2012 - Jan 2014
      • Tokyo, Japan

      • Assisted the lead video editor with various tasks including trimming scenes and reviewing video footage prior to publication• Complete assignments and projects within deadline parameters given• Generated graphics using Adobe Photoshop for television programmes• Working with clients and production team to ensure that the final version meets their vision

Education

  • 2008 - 2012
    Tokyo Woman's Christian University
    Bachelor's degree, Philosophy
  • 2005 - 2008
    Kashiwa Minami High School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Software Development”

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