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Mitulkumar Dhameliya, a seasoned NOC engineer with expertise in VoIP infrastructure management, has provided 24/7x365 L2 support for Panamax Inc. over five years. He has successfully managed day-to-day operations, including trunk/dial-plan/digit-plan/Route Block rules configuration, trace capturing, and head-to-head testing/configuration with clients. Prior to his NOC role, Mitulkumar served as an Assistant Professor at IPCOWALA INSTITUTE OF ENGINEERING & TECHNOLOGY DHARMAJ, ANAND 101, where he assisted with departmental responsibilities, recruited and trained junior staff, and conducted research. He holds a Master of Technology in Communication System from Charotar University of Science & Technology (CHARUSAT) and a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from Sardar Patel University, Vallabh Vidyanagar. Mitulkumar's proficiency in tools such as Ethreal/Wireshark, ping, traceroute, and browser enables him to quickly verify reported events, while his experience in managing capacity, routing, and interconnection testing has earned him a reputation for delivering high-level service.

Experience

  • Panamax Inc.
    • Ahmedabad, Gujarat, India
    • NOC Engineer
      • Jan 2017 - Jul 2022
      • Ahmedabad, Gujarat, India

      •Provide 24X7X365 L2 NOC Support for VoIP-related issues. •Switch Configurations, Advance Logging and Troubleshooting •Routing Management & Advance Operations •Tier 1 Interconnection and Testing •Capacity Management •SNMP Based Alerts Monitoring/Reporting •Answer customer emails/calls and provide timely & high level of service •Maintain a good understanding of all NOC processes and implement them appropriately •Use a variety of tools (Ethreal/Wireshark, ping, traceroute, browser, etc) to quickly verify reported events •Manage day to day operations of VoIP NOC - Trunk/Dial-Plan/Digit-Plan/Route Block rules Configuration, Trace Capturing •Head to Head testing/configuration with clients. •New clients interconnect and interconnection testing, CDR matching. •Assist Jr. NOC Engineer for escalated issues. •Customer/Vendors Stats Monitoring using BillCall(Billing software) and Switch. •Trouble Ticket handling and taking follow up for the same

    • Assistant Professor
      • Jul 2013 - Nov 2016
      • Anand, Gujarat, India

      • Assisting with different departmental responsibilities and giving academic assistance to Professors and other members of the team. • Recruiting, training, and mentoring new Teaching Assistants and other junior staff. • Conducting research and publishing papers in academic journals. • Attending conferences and giving speeches on behalf of the institution as appropriate. • Undergraduate and graduate students are taught and supervised. • Experiments and research are supervised and demonstrations are given. • Answering questions in class, over the phone, or by email. • Providing feedback on student progress to professors and department heads. • Writing research proposals in order to obtain financing. • Attending faculty and departmental meetings and expressing issues or making improvement ideas.

Education

  • 2011 - 2013
    Charotar University of Science & Technology (CHARUSAT)
    Master of Technology - MTech, Communication system
  • 2006 - 2010
    Sardar Patel University, Vallabh Vidyanagar
    Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

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Industry Focus. “Software Development”

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