Experience

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  Panamax Inc.

  • Ahmedabad, Gujarat, India

  • NOC Engineer

    • Jan 2017 - Jul 2022
    • Ahmedabad, Gujarat, India

    •Provide 24X7X365 L2 NOC Support for VoIP-related issues. •Switch Configurations, Advance Logging and Troubleshooting •Routing Management & Advance Operations •Tier 1 Interconnection and Testing •Capacity Management •SNMP Based Alerts Monitoring/Reporting •Answer customer emails/calls and provide timely & high level of service •Maintain a good understanding of all NOC processes and implement them appropriately •Use a variety of tools (Ethreal/Wireshark, ping, traceroute, browser, etc) to quickly verify reported events •Manage day to day operations of VoIP NOC - Trunk/Dial-Plan/Digit-Plan/Route Block rules Configuration, Trace Capturing •Head to Head testing/configuration with clients. •New clients interconnect and interconnection testing, CDR matching. •Assist Jr. NOC Engineer for escalated issues. •Customer/Vendors Stats Monitoring using BillCall(Billing software) and Switch. •Trouble Ticket handling and taking follow up for the same

• 

  IPCOWALA INSTITUTE OF ENGINEERING & TECHNOLOGY DHARMAJ, ANAND 101

  • Anand, Gujarat, India

  • Assistant Professor

    • Jul 2013 - Nov 2016
    • Anand, Gujarat, India

    • Assisting with different departmental responsibilities and giving academic assistance to Professors and other members of the team. • Recruiting, training, and mentoring new Teaching Assistants and other junior staff. • Conducting research and publishing papers in academic journals. • Attending conferences and giving speeches on behalf of the institution as appropriate. • Undergraduate and graduate students are taught and supervised. • Experiments and research are supervised and demonstrations are given. • Answering questions in class, over the phone, or by email. • Providing feedback on student progress to professors and department heads. • Writing research proposals in order to obtain financing. • Attending faculty and departmental meetings and expressing issues or making improvement ideas.