Experience

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  Accel Group

  • Director Of Property And Casualty Operations
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  The Accel Group

  • United States
  • Insurance
  • 1 - 100 Employee

  • Director of Property and Casualty Operations

    • Dec 2018 - Present

    Oversee operations of service staff teams for The Accel Group's Individual and Business Solutions divisions. The Accel Group prides itself in the exceptional customer service we provide for our clients. It is my responsibility to make sure our talented and experienced group of professionals have all the tools necessary to continue to raise the bar in service to our clients at all of our locations.

  • Supervisor of Individual Solutions

    • Jul 2018 - Dec 2018

    Responsible for managing our sales and service staff team for our Individual Solutions division. My focus was on retaining our current clients by always focusing on our clients needs first, while continuing to look for opportunities to grow our business in the Corridor and Cedar Valley.

  • Personal Lines Department Supervisor

    • Sep 2014 - Jul 2018

    Worked both as an Account Manager and as the Personal Lines Supervisor responsible for the growth and development of the agency. I worked with my clients to make sure they had the protection they needed and that as their lives change so did their insurance to match their needs. As Supervisor I worked to develop our Account Managers and Account Specialists to provide the best service to our clients as possible. My focus was on improving our agency's retention and keeping our clients with the agency for as long as possible. I relied greatly on the partnership between our support staff, sales staff, and various carriers to make sure we set our agency apart.

  • Personal Lines Account Manager

    • Jan 2012 - Sep 2014

    As an Account Manager my duties were to develop strong relationships with our current clients and to help them with their insurance needs. Account Managers play a pivotal role in our industry as their focus is on keeping our current clients satisfied with the ever changing insurance world. While working as an Account Manager I worked to understand each of my clients on an individual basis, knowing that each one of our clients needs differs from the next. Whether working with a new client who's never had their own insurance before, or a long standing client with our agency going through a life changing event; my goal was to always make sure that client understood what they had and left knowing that their assets were adequately protected.

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  Nationwide Insurance

  • Des Moines, Iowa Area

  • Retention Agent

    • Jul 2010 - Jan 2012
    • Des Moines, Iowa Area

    Made outbound calls to existing clients to offer "On Your Side Reviews" at their renewals for personal insurance. Went over policy coverages in place and optional additional coverages available. Worked to upsell existing clients to complete accounts for all available insurance needs. To...

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  University of Iowa

  • Iowa City, Iowa

  • Student Football Manager

    • Aug 2005 - May 2009
    • Iowa City, Iowa

    Worked with a designated position coach to set up and run individual drills for wide receiver and running backs for practice. Assisted in maintaining the practice and game facilities for practice and competition. Helped to research matchup player information for upcoming games scouting board for ...