Experience

• 

  National Bank of Kuwait

  • Kuwait

  • Compensation & Benefits Manager

    • Jan 2023 - Present
    • Kuwait

    Compensation, Benefits & Organization Design Development

• 

  Warba Bank

  • Kuwait

  • Talent Development Manager

    • Oct 2021 - Jan 2023
    • Kuwait

• 

  Zain Kuwait

  • Kuwait
  • Telecommunications
  • 700 & Above Employee

  • Talent & Rewards Management Specialist

    • Oct 2019 - Sep 2021

  • Talent and Rewards Management Professional, SHRM - Human Resources Division

    • Jul 2015 - Oct 2019

    • Create, Maintain and Review Job Descriptions for all Divisions/Departments.• Participate in the Organization Structure analysis and evaluation process as per the business needs and assist in analyzing the additional Headcount requirement.• Coordinate with 3rd party mediums for salary survey, provide the required data and follow-up and analyze the results, in order to provide recommendations accordingly.• Verify the promotion nominations received from different business units and take necessary action.• Check and ensure that the variable pay for our employees are in line with the set criteria (KPI Elements) and is helping the business unit meet the business goals and objectives.• Track HR budget and provide support whenever required for HR division to ensure alignment and adherence to monthly budgets plans.

  • Talent and Rewards Management Analyst, SHRM - Human Resources Division

    • Apr 2014 - Jun 2015

    • Create, Maintain and Review Job Descriptions for all Divisions/Departments.• Participate in the Organization Structure analysis and evaluation process as per the business needs and assist in analyzing the additional Headcount requirement.• Coordinate with 3rd party mediums for salary survey, provide the required data and follow-up and analyze the results, in order to provide recommendations accordingly.• Verify the promotion nominations received from different business units and take necessary action.• Check and ensure that the variable pay for our employees are in line with the set criteria (KPI Elements) and is helping the business unit meet the business goals and objectives.• Track HR budget and provide support whenever required for HR division to ensure alignment and adherence to monthly budgets plans.

  • Trainer, SHRM - Human Resources Division

    • Jan 2014 - Apr 2014

    • Delivery of training across the entire Commercial and Customer Care area and ensure the proper operation of the following:1. Design training program according to each Division’s need.2. Design the required materials and training content.3. Schedule training sessions according to suitability of each channel.• Develop training program to create technical experts within each Division, according to the guidelines provided by the training specialists and the training team leader.• Design a specific intensive program focusing on the technical side of Product& Services, and Selling Skills.• Develop new tools for evaluation and analysis by using an automated system.• Provide trainee performance feedback to the respective channel managers.• Coordinate with the concerned channels regarding the KPI’s which are used by both of channels and training team in order to cover all the necessary needs.• Ensure alignment of the training program content with marketing road map.

  • Products & Services Trainer, SHRM - Human Resources Division

    • Jul 2013 - Dec 2013

    • Delivery of training across the entire Commercial and Customer Care area and ensure the proper operation of the following:1. Design training program according to each Division’s need.2. Design the required materials and training content.3. Schedule training sessions according to suitability of each channel.• Develop training program to create technical experts within each Division, according to the guidelines provided.• Provide trainee performance feedback to the respective channel managers.• Ensure alignment of the training program content with marketing road map.

  • Process Analyst, Customer Care Division

    • Mar 2013 - Jun 2013

    • Develop and set up the work processes related to the different units according to their business needs and requirements and Ensure proper communication of such processes to all the different touch point involved in a process update/change or creation through approved communication channels.

  • Inbound Agent, Customer Care Division

    • Aug 2011 - Feb 2013

    • Provide a High-Level of customer service by solving and adhering to the customer's concerns to achieve customer satisfaction in a professional manner.