Experience

• 

  Mystic Cruises

  • Porto, Portugal

  • Fleet Chief Purser

    • Sep 2023 - Present
    • Porto, Portugal

• 

  Viking

  • Basilea, Basilea-Ciudad, Suiza

  • Hotel Purser

    • Jan 2023 - Jul 2023
    • Basilea, Basilea-Ciudad, Suiza

    Manage all aspects of the company's finances, including posting, balancing, and reporting for all guest, crew, and company accounts.Reconcile onboard financial, including POS checks, Company Account, MXP posting etc.Balance all departmental postings each day and report discrepancies.Post all charges and guest credits in MXP to ensure accurate accounting.Process guest credit-card payment for end of voyage settlement.Prepare billing statements (interim, final) for all guests as well as port debarks.Have an understanding of all facets of shipboard organization and services, ports of call, shore excursions, inventory, guest services.•Support 2nd Purser Admin for checking all passenger information, including passport.Support 2nd Purser Admin to control ship’s documentation in/out ports.Liaising with agents and HODs for all Port Operation matters.Support Crew Purser and 2nd Purser with immigration procedure.Maintains a good relationship with all local authorities at ports of call to ensure cooperation with all officials whilst onboard.Organize passenger embarkation and disembarkation in conjunction with all relative parties to ensure proper execution.Active participation in onboard training programs.Manage Hotel Administrator to ensure all printing is delivered accurately and in a timely manner.Coach and support Hotel Administrator to ensure they have up-to-date information concerning all cruise activities and company policies.

• 

  Mystic Cruises

  • Portugal
  • Travel Arrangements
  • 300 - 400 Employee

  • Hotel Quality Assurance (New builds/ launching operations team)

    • Jun 2020 - Jan 2023

    Participating in a wide range of hotel operations projects such as service catalogs, hotel operations manuals, SOPs, policies, F&B menus and packages, all-inclusive program setup and reporting, hotel store organization and setup, privilege grids, shop season change setup, and financial and F&B cost reporting.MXP inventory management, automated depletion of outlets, F&B system installation, and hotel store trainingOn-boarding audits, management meetings, and department assessments are used to ensure smooth and efficient operation, as well as to identify staff learning needs and provide development support in collaboration with all department heads. Overseeing customer satisfaction and following up on daily guest feedback hotel manager's final cruise reports.Hotel documentation assembly and information platform design and setup.Direct communication and colaboratio with the onboard management, the Director of Hotel Operations, and the DPA to create standards and procedures.

  • Chief Purser

    • Jan 2020 - Jun 2020

    During the expedition charterer's operation in Antarctica, the Chief Purser assists with onboard special requests from the expedition team, charter company, and guests; it is responsible for managing the ship's clearance, ship's documents, reception team, SPA, and shop operations; and all crew related matters in collaboration with shore side HR staff, which included crew repatriation due to COVID beginning stage, among other duties such as payroll and financial management.

• 

  Quintessentially

  • Gran Buenos Aires, Argentina

  • Head Of Operations for Argentina, Brazil and Uruguay

    • Jan 2018 - Jan 2020
    • Gran Buenos Aires, Argentina

    Luxury Concierge and Marketing service companyIn charge of managing private and business accounts for the offices in Argentina and Brazil, with a portfolio of special customers and distinctive suppliers and vendors.Negotiations, account implementation, member retention, cost management and control, account price on initial proposals.PCI - Payment Card Industry compliance execution, supervision and audit.CRM Sales Force and telecommunication systems for a 24/7/365 service operation configured with BCP.Personnel recruitment, documentation, training, and supervision

• 

  Mercure Hotels

  • Provincia de Misiones, Argentina

  • Food and Beverage Manager (Mercure Iguazu Hotel Iru)

    • May 2016 - Feb 2017
    • Provincia de Misiones, Argentina

    Department operational management, responsible for product delivery together with the Executive chef ensuring guests and clients satisfaction.Personnel recruitment and management with training, F&B menus implementation, purchasing and stock, cost control, sales, budgets, financial reports, maintenance, inspections, events, suppliers, marketing strategies and action planning.

• 

  Loi Suites - Recoleta Hotel

  • Gran Buenos Aires, Argentina

  • Food and Beverage Operations Manager

    • Feb 2015 - Jan 2016
    • Gran Buenos Aires, Argentina

    Department operational management, responsible for product delivery together with the Executive chef ensuring guests and clients satisfaction.Personnel recruitment and management with training, F&B menus implementation, purchasing and stock, cost control, sales, budgets, financial reports, maintenance, inspections, events, suppliers, marketing strategies and action planning.

• 

  Freelance

  • Gran Buenos Aires, Argentina

  • Service, Operations and Food & Beverage Consultant

    • Mar 2014 - Jan 2015
    • Gran Buenos Aires, Argentina

    Personnel recruitment, job description development, customer service and training, menus and costs, promotion actions, management of the gastronomic operating system, administrative procedures, suppliers. Florería Atlántico Bar and Winery (50’s best), Castillo and Bruccia Restaurant.

• 

  American Express

  • Buenos Aires, Argentina - Miami, USA (Headquarters)

  • Concierge Supervisor (LatAm & Caribbean Region - International Dollar Card)

    • Aug 2013 - Feb 2014
    • Buenos Aires, Argentina - Miami, USA (Headquarters)

    Supervisor of the "Concierge" team for the Centurion & Platinum credit cards -Headquarter lococated in Miami. Supervision on 24-hour service and care with extraordinary benefits and specially selected only for a portfolio of exclusive clients. Marketing actions to capture, retain and mantain customers.

• 

  ALVEAR ART HOTEL

  • Buenos Aires, Argentina

  • Food and Beverage controller ( Restaurant, Lobby Bar and Room Service)

    • Mar 2013 - Aug 2013
    • Buenos Aires, Argentina

    Restaurant and lobby bar jr. supervisor, cashier, receptionist; responsible for Micros configuration. During the pre - opening my duties was assisting the food and beverage manager on jobs description review, organization and standards staff training.

• 

  Crystal Cruises

  • United States
  • Leisure, Travel & Tourism
  • 700 & Above Employee

  • Hotel Accountant / Food and Beverage controller

    • Jul 2009 - Dec 2012

    Duties: responsible for all the inventory accounting and control within the Hotel Operations Department, assisting in preparing budgets to present to the sr. management, including the update of budget figures and forecasted budget analysis. Keeping track of every financial transaction to make sure that all the incoming and outgoing goods were accurately recorded and handled, supervising the product delivery and to the ship outlets, inventories spot-checks in the FF&BB storage facilities as well as consumables and items in circulation. In charge of following up on deadlines, reporting, spreadsheets construction and performs the end of cruise reports and analysis. Daily food and beverage cost, prices and recipes update, providing and training the FF&BB department personnel regarding policies and procedures, maintaining a suitable inventory of food and beverage items.

  • Crew accountant/ Payroll - Crew Purser Assistant

    • Jul 2007 - Jul 2009

    Duties: assisting the Crew Payroll Manager with the entire payroll functions aboard and all financially related crew, staff and officers issues; crew wages, direct deposits and wire transfers, including bonuses, pre-paid tips, overtime payments and account statements. Responsible for the sign-on and sign-off of the ship's officers, staff and crew on turnaround days and for all activities and details involved in those procedures, such as proper documentation preparation, airline tickets, traveling visas, hotel accommodation, etc. Directly responsible for storage, maintenance and monitoring of ship's personnel documentation - passports, contracts, visas, seaman's books, pre-boarding medical examination results and any other documentation required; for issuing crew ID cards upon embarkation (sign on). In charge of facilitating legal crew documents to port authorities, government agencies and crew documents required for ship’s clearance.

  • Night Auditor

    • Feb 2009 - May 2009

    Responsible for ensuring all charges for guests are accurately applied, dealing with all passengers' financial transactions, final statements, tips distribution and providing Front Desk service during the shift.

• 

  Crystal Cruises

  • M/S Crystal Symphony

  • Bar waitress

    • Jun 2006 - Jul 2007
    • M/S Crystal Symphony

    Duties: suggesting and serving alcoholic and non-alcoholic beverages at various beverage outlets throughout the cruise ship: bars, lounges, cafes, night clubs, discos, casinos, open decks and providing drinks during special events and theme nights - Captain's Cocktail Party, Sail away parties, etc.

• 

  Alitalia Compagnia Aerea Italiana SpA

  • Buenos Aires, Argentina

  • Customer Service and Sales Representative

    • Jan 2005 - Jun 2006
    • Buenos Aires, Argentina

    Responsible for booking, ticket sales and ticketing; passenger and travel agencies enquiries, information about flight departures, arrivals, luggage restrictions, passenger with special needs, unaccompanied children, seating assignment , frequent flyer millage, etc…Languages used: English, Italian and Spanish – Markets: Spain, Portugal, Venezuela, Brazil and Argentina.

• 

  Sheraton

  • Buenos Aires, Argentina

  • Front desk, Housekeeping, FF&BB

    • Mar 2004 - Jun 2006
    • Buenos Aires, Argentina

    - Front Desk department: reception, concierge and telephone operator.- Housekeeping department: minibar, linen and uniform keeper.- Food and beverage department: room service, lobby bar, restaurant, social and business events waitress.

• 

  Telefónica

  • Buenos Aires, Argentina

  • In bound Telemarketer and Customer Support

    • Jan 2004 - Jan 2005
    • Buenos Aires, Argentina

    In bound telemarketer for the main national telephone company : telephone lines, devices, telephone services and support to customers.

• 

  Maria Estudio Aduanero Integral SRL

  • Buenos Aires, Argentina

  • Operational and Accounting Clerk

    • Dec 1999 - Jan 2004
    • Buenos Aires, Argentina

    Responsible for providing administrative, accounting and clerical services: bank accounts, salaries, vendors, purchasing and other operational duties to ensure an effective and efficient operation.