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Miriam O.

Billing Manager and Rate Specialist at CARMA Corp.
Intro Book
Seasoned billing and customer service professional with MBA and experience in team management and customer service.
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Location
Oshawa, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • French Limited working proficiency
Skills
  • Powerpoint
  • Microsoft Office
  • Microsoft Excel
  • Customer Service
  • Microsoft Word
  • Show all
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Bio

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Miriam O. is a seasoned billing and customer service professional with experience in managing teams, generating accurate invoices, and providing solutions to difficult customer situations. She holds a Master of Business Administration (MBA) from Lawrence Technological University and a Bachelor's degree in Geological/Geophysical Engineering from Kwame Nkrumah' University of Science and Technology, Kumasi. Miriam is proficient in Microsoft Office, Microsoft Excel, PowerPoint, and Photoshop, and has worked in various industries including energy, education, and communications.

Credentials

  • Excel: Advanced Formulas and Functions
    LinkedIn
    Apr, 2020
    - Apr, 2026

Experience

  • CARMA Corp.
    • Canada
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Billing Manager and Rate Specialist
      • Aug 2023 - Present

    • Billing Supervisor & Rate Specialist
      • Jul 2022 - Aug 2023

      Lead a team of detail-oriented and brilliant billing clerks and specialists in generating accurate invoices as well as calculating/generating rates per billing services agreement.

    • Customer Care Supervisor
      • Sep 2020 - Jul 2022

  • Optima Communications International
    • Canada
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Escalation Specialist
      • Aug 2018 - Sep 2020

    • Customer Service Representative
      • Nov 2016 - Aug 2018

      Hydro Ottawa CampaignAssist with customer inquiries and provide solutions to difficult situations

  • Adornament Collections Nigeria Limited
    • Nigeria
    • Account Manager
      • Feb 2012 - 2014
      • Nigeria

      Worked virtually from Canada to keep accounts

  • AGGS School
    • Nigeria
    • Science Teacher
      • Feb 2011 - Feb 2012
      • Nigeria

      • Designing lesson plans and learning objectives that satisfies the requirements of the education board.• Impart knowledge to students and test their knowledge with tests and exams• Mentor students and assist with finding solutions to matters that arise as well as providing counsel to those that need it.

  • TOTAL
    • Nigeria
    • Intern
      • May 2009 - Aug 2009
      • Nigeria

      Geoscience and Reservoir

Education

  • 2014 - 2016
    Lawrence Technological University
    Master of Business Administration (MBA), Business Administration and Management, General
  • 2013 - 2014
    Trillium College
    College diploma, Business Management
  • 2006 - 2010
    Kwame Nkrumah' University of Science and Technology, Kumasi
    Bachelor's degree, Geological/Geophysical Engineering

Suggested Services

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Industry Focus. “Appliances, Electrical, and Electronics Manufacturing”

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