Experience

• 

  In-N-Out Burger

  • Level 6 Associate

    • Apr 2013 - Present

    • Responsible for providing guests with great customer service and exceptional quality• As a higher level associate, I am responsible for making sure operation is running smoothly and efficiently • Training lower level associates excel in their positions and assist them in moving up in the company• Excel in high stress work environments

• 

  School's First Federal Credit Union

  • Tustin, CA

  • Loan Adjuster

    • Apr 2016 - Jul 2016
    • Tustin, CA

    • Assisting Members by providing creative solutions to their financial needs• Providing financial plans to Members’ long and short term financial goals• Learned to navigate online databases such as Symitar and Ackelerant to review membership details in order to best assist the member in the most efficient manner possible• Responsible for providing exceptional customer service by speaking eloquently, showing empathy, and actively listening to members to provide them with the best answers to their questions• Assist the member with repayment plans, temporary payment assistance, and adjusting loans for members to accommodate their needs if qualified• Direct members to right departments if they needed further assistance, provide information about products and services if they would greatly benefit from them, and provide financial advice.