Experience

• 

  Mirek Elsner

  • Self Employed

    • Jun 2010 - Present

    End-to-end iOS app development - 4 apps submitted to the App Store with 50,000+ downloads - Pre-development feature analysis via in-app Google Analytics and social media research - Vector-based graphics workflow for effective support of different sizes and resolutions - Utilized iOS8 features including live rendering, additive animations, CoreLocation Visits, AirDrop, iCloud documents, CloudKit database with notifications and syncing, visual effect views, size class-based autolayout and others - Developed in Swift and Objective CWeb site development and deployment - Amazon AWS. EC2, Route 53, Cloudfront, S3, RDS, ElastiCache, dynamic web site, static web site with CDN - Web site performance optimization - NGINX, Postgresql - Python & Django

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  Microsoft/Direct Technology

  • Program Manager

    • Oct 2010 - Mar 2014

    Program management - Technical on-boarding for premium ad publishers on mobile devices at Microsoft MOAD. Program creation and execution - Resolution of ad delivery issue with savings of 1.2mil for Microsoft - Creation of suite of software tools for publisher validation and troubleshooting, sample code for WP, iOS and AndroidSoftware development - Customer-oriented development of web applications based on MS technology stack (C#, IIS, MS SQL Server) - Estimation, planning, design and development of innovative touch screen applications with mapping and audio visual elements. Technical leadership and supervision over creation of specialized map assets. Based on MS technology stack and Adobe tools (C#, WPF, Illustrator) - Research, design and development of several mobile based innovative tools for customer loyalty and marketing

• 

  Consona Corporation

  • Manager, Global Support and Education Operations

    • Sep 2006 - Aug 2010

    o Managed day-to-day operations of support and education teams for the Onyx CRM product lineo Responsible for staffing, budget, coordination of international support and education operationso Created strategy and oversaw execution of transition of classroom based customer training to virtual trainingo Developed system for reporting approx. 20 vital statistics (C#, LINQ, MS SQL)o Organized and executed extensive customer satisfaction surveyo Participated in product line consolidation activities, engineering triages and Whole Product teamso Created acceptance test plan for implementation of CRM systemo Responsible for preparedness of the team for product launcho Developed plan for sharing resources between support and education teams

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  Onyx Software

  • Software Development
  • 1 - 100 Employee

  • Interim Director, Global Support Services

    • Jan 2006 - Jul 2006

    o Managed day-to-day operations of global support teamo Responsible for staffing, budget and coordination of international Support operationso Conducted quarterly reviews with the CEO, team performance reviews, participation in cross-functional tactical meetings, advocating customer needs with other organizations, involvement in complicated cases reported by customerso Resource allocation/assurance for critical problemso Represented customer support in product defect triageso Made support overview for customers and prospects

  • Escalation Specialist, Technical Support

    • Jan 2003 - Dec 2005

    o Provided dev level support for back-end applications based on MS technology (MS SQL, COM+, ASP, XSL)o Significantly reduced need for tier 3 escalationso Participated in product teams, contributed to company’s knowledge bases, conducted technology brown bagso Dev work on selected RPD projects (C++)o Played significant role in resolution of several key customer issues in “SWAT” teams. Received 2004 Annual Award in recognition of excellent work results in R&D

• 

  Onyx Software

  • Software Developer Engineer, Research and Development

    • Jan 2000 - Jan 2002

    o Participated on production of service packs, developed 2 releases of CRM back-end product (C++)o Proposed and implemented changes that significantly improved application stability, which led to better customer perception of the product

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  IC Energo for Westinghouse Electric Company

  • Manager, Support Services

    • 1996 - 2000

    o Managed team responsible for training of trainers and a team responsible for system deploymento Facilitated communication of technical issues with vendorso Consolidated team known for poor performance and motivation into a team with great reputation. o Helped to build solid interpersonal relationships and team spirit on the project levelo Created ISO 9000 guidelines for customer’s IT activities ranging from acceptance testing to disaster recovery