Experience

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  Riverwoods Behavioral Health System

  • Riverdale, Georgia, United States

  • Admissions Counselor

    • May 2021 - Present
    • Riverdale, Georgia, United States

    •Facilitate intake, admission and utilization review process for incoming patients.•Perform insurance benefit verifications, disseminating the information gathered to patient, their families and appropriate internal staff.•Provide accurate and ongoing assessment of patient’s status in the admission and utilization process.•Respond to inquiries about the facility within facility policy timeframes.•Schedule/complete pre-admission assessments and communicate recommendations to patient or their family.•Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.

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  United Behavioral Health

  • Atlanta, Georgia

  • Care Advocate

    • May 2005 - May 2017
    • Atlanta, Georgia

    ● Clinically assessed members in an inbound call center environment and referred membership for available mental health and substance abuse services.● Used active listening and motivational interviewing skills to direct members to clinically appropriate behavioral resources and initial care in an effective and compassionate manner.● Responded to crisis calls and assisted members in accessing immediate and appropriate care, including coordination with treatment facilities and law enforcement as needed.● Provided detailed interpretation of policy benefits and explanation of processes involved in obtaining access to care.

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  Middle Tennessee Mental Health Institute

  • Nashville, Tennessee

  • Graduate Student Intern

    • Sep 2004 - May 2005
    • Nashville, Tennessee

    ● Completed psychosocial assessments of severely and persistently mentally ill clients in a state psychiatric hospital setting. ● Documented treatment progress and coordinated inpatient care for patients on an acute unit. ● Initiated discharge planning and arranged for follow-up services. ● Facilitated substance abuse and general therapy groups as well as conducted individual sessions with clients and families.

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  Child Protective Services

  • Nashville, Tennessee

  • Case Manager II

    • Jun 2002 - Aug 2004
    • Nashville, Tennessee

    ● Processed incoming reports from 24-hour child abuse hotline. ● Elicited relevant incident details from referents and compiled reports for investigative purposes. ● Presented case summaries, all available background information and suggested courses of action to supervisor.

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  Centerstone Mental Health

  • Nashville, Tennessee

  • Case Manager

    • Aug 1998 - Apr 2002
    • Nashville, Tennessee

    ● Provided ongoing care management and assistance to a caseload of approximately 35 clients with severe and persistent mental illnesses. ● Primary goals included promoting preservation of the client's psychological stability via regular in-home observation visits and assisting the client in becoming an independent and contributing member of the community.● Supportive duties included linking clients with mental health resources, advocating client needs to local and state human resource agencies, and facilitating inpatient hospital admission when required.