Bio
Credentials
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Mixpanel x Servian Product Analytics Mastery Course
MixpanelMar, 2021- Apr, 2026 -
Lean Six Sigma Green Belt Certification
Exemplar Global, Inc.Sep, 2019- Apr, 2026 -
AI For Everyone
CourseraJul, 2019- Apr, 2026 -
Conducting Usability Testing
The Interaction Design FoundationNov, 2017- Apr, 2026 -
Membership Certificate
The Interaction Design FoundationOct, 2017- Apr, 2026 -
Big Data Foundations - Level 1
IBM Cognitive ClassJul, 2017- Apr, 2026 -
Managing Team Creativity
LinkedInJul, 2017- Apr, 2026
Experience
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India
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Software Development
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1 - 100 Employee
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Software Manager
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Jan 2021 - Present
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Head Of Customer Experience
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Sep 2014 - Jan 2021
As Head - Customer Experience, Miraj plays a key role in: Co-leading the organization's agile transformation Aligning processes and improvements, collaborate with other managers in the organization as a part of Global Program Office.As a part of local core leadership and management team, worked closely together with HR department to improve process/policies and day to day operations support.As Customer Experience Lead, he focused on improving product experience with UI/UX, support documentations and marketing collaterals. He played a crucial role in introducing Peacock - design system to bring consistency in design & experience across all the products.As Business Analyst Lead, he created, implemented and enforced processes for gathering requirements and documentation that drive valuable solutions for customers.As Product Owner & Scrum Master, he managed entire product life-cycle - from building concept note to release the product and customer/user support. And also, prioritized the backlog according to business value and stakeholder input
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Azilen Technologies Pvt Ltd
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Ahmedabad Area, India
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Senior Business Analyst
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Jun 2010 - Aug 2014
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Ahmedabad Area, India
Miraj joined as a Software Developer gradually rose to a Team Leader and later as Business Analyst. He was successful in developing an enterprise application framework from scratch using technologies such as VB.NET & C#, MEF, EF, SQL and patterns such as a MVVM, DI, IoC. He assumed the responsibilities of: Monitoring & reviewing product developments to match requirements, UI design and guidelines Performing functional validation & testing Performing UAT together with customers on staging environment to get the feedback Post release training & support
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L & T Chiyoda Ltd
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Vadodara Area, India
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Graduate Engineering Trainee
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Jan 2010 - Jun 2010
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Vadodara Area, India
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Education
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2006 - 2009Saurashtra University
Bachelor Of Enginerring, Computer Engineering -
2001 - 2006Patel Vidhya Mandir
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