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I am Miraj Baldha, a Software Manager based in Ahmedabad, Gujarat, India, with over 9 years of experience in the software development field. I am proficient in English, Gujarati, and Hindi, which allows me to effectively communicate with diverse teams and clients. My technical skills include VB.NET, .NET, WCF, SQL Server, and software design principles, among others. I hold a Bachelor's degree in Computer Engineering from Saurashtra University, which laid the foundation for my career. Throughout my tenure at GANTNER India, I have played pivotal roles, including Head of Customer Experience and Business Analyst Lead, where I co-led agile transformations and managed product life-cycles. My journey began as a Software Developer, and I have progressively advanced to leadership roles, focusing on enhancing user experience and implementing efficient processes.

Credentials

  • Mixpanel x Servian Product Analytics Mastery Course
    Mixpanel
    Mar, 2021
    - Apr, 2026
  • Lean Six Sigma Green Belt Certification
    Exemplar Global, Inc.
    Sep, 2019
    - Apr, 2026
  • AI For Everyone
    Coursera
    Jul, 2019
    - Apr, 2026
  • Conducting Usability Testing
    The Interaction Design Foundation
    Nov, 2017
    - Apr, 2026
  • Membership Certificate
    The Interaction Design Foundation
    Oct, 2017
    - Apr, 2026
  • Big Data Foundations - Level 1
    IBM Cognitive Class
    Jul, 2017
    - Apr, 2026
  • Managing Team Creativity
    LinkedIn
    Jul, 2017
    - Apr, 2026

Experience

    • India
    • Software Development
    • 1 - 100 Employee
    • Software Manager
      • Jan 2021 - Present

    • Head Of Customer Experience
      • Sep 2014 - Jan 2021

      As Head - Customer Experience, Miraj plays a key role in:  Co-leading the organization's agile transformation Aligning processes and improvements, collaborate with other managers in the organization as a part of Global Program Office.As a part of local core leadership and management team, worked closely together with HR department to improve process/policies and day to day operations support.As Customer Experience Lead, he focused on improving product experience with UI/UX, support documentations and marketing collaterals. He played a crucial role in introducing Peacock - design system to bring consistency in design & experience across all the products.As Business Analyst Lead, he created, implemented and enforced processes for gathering requirements and documentation that drive valuable solutions for customers.As Product Owner & Scrum Master, he managed entire product life-cycle - from building concept note to release the product and customer/user support. And also, prioritized the backlog according to business value and stakeholder input

  • Azilen Technologies Pvt Ltd
    • Ahmedabad Area, India
    • Senior Business Analyst
      • Jun 2010 - Aug 2014
      • Ahmedabad Area, India

      Miraj joined as a Software Developer gradually rose to a Team Leader and later as Business Analyst. He was successful in developing an enterprise application framework from scratch using technologies such as VB.NET & C#, MEF, EF, SQL and patterns such as a MVVM, DI, IoC. He assumed the responsibilities of: Monitoring & reviewing product developments to match requirements, UI design and guidelines Performing functional validation & testing Performing UAT together with customers on staging environment to get the feedback Post release training & support

  • L & T Chiyoda Ltd
    • Vadodara Area, India
    • Graduate Engineering Trainee
      • Jan 2010 - Jun 2010
      • Vadodara Area, India

Education

  • 2006 - 2009
    Saurashtra University
    Bachelor Of Enginerring, Computer Engineering
  • 2001 - 2006
    Patel Vidhya Mandir

Suggested Services

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Industry Focus. “Software Development”

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