Experience

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  Aisha Trading, LLC

  • Karachi Division, Sindh, Pakistan

  • HR Manager

    • Mar 2024 - Present
    • Karachi Division, Sindh, Pakistan

    Talent Acquisition and Recruitment: Spearheaded comprehensive recruitment strategies, ensuring the acquisition of top-tier talent aligned with organizational goals. This involved devising job descriptions, conducting interviews, and negotiating offers.Employee Relations and Engagement: Established and maintained positive employee relations by implementing fair policies, resolving conflicts, and fostering a supportive work environment. Instituted various engagement initiatives to enhance morale and productivity.Performance Management: Developed and executed performance appraisal systems to assess employee performance objectively. Provided coaching and feedback to employees, facilitating their professional development and career growth.Policy Development and Compliance: Formulated HR policies and procedures in accordance with legal requirements and best practices. Ensured compliance with employment laws and regulations, mitigating risks for the organization.Training and Development: Implemented training programs to enhance employee skills and competencies, aligning with organizational objectives. Monitored training effectiveness and recommended improvements as necessary.

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  Expertizo

  • Karachi Division, Sindh, Pakistan

  • Human Resource Manager

    • Dec 2023 - Mar 2024
    • Karachi Division, Sindh, Pakistan

    Manage the staffing process, including recruiting, interviewing, hiring, and onboarding. Ensure job descriptions are up to date and compliant with all local, state, and federal regulations. Develop training materials and performance management programs to help ensure employees understand their job responsibilities. Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date. Investigate employee issues and conflicts and bring them to resolution. Ensure the organization’s compliance with local, state, and federal regulations. Use performance management tools to provide guidance and feedback to the team. Ensure all company HR policies are applied consistently. Maintain company organization charts and employee directoryPartner with management to ensure strategic HR goals are aligned with business initiativesMaintain HR systems and processes. Conduct performance and salary reviews. Provide support and guidance to HR staff. Analyze trends in compensation and benefits. Design and implement employee retention strategies

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  Optech Solutions

  • Karāchi, Sindh, Pakistan

  • Manager Administration

    • Nov 2021 - Dec 2023
    • Karāchi, Sindh, Pakistan

    Managing day-to-day administrative operations, ensuring smooth functioning of the office.Supervising and guiding administrative staff, promoting teamwork and maintaining appositive work environment.Developing and implementing administrative policies and procedures to improve efficiencyand productivity.

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  MangoTech Solutions

  • Karāchi, Sindh, Pakistan

  • Software Quality Assurance/ Project Manager

    • Oct 2020 - Oct 2021
    • Karāchi, Sindh, Pakistan

    Builds the project team, lays out a blueprint for the whole project including the project scope and parameters, clearly communicates the goals of the project to the team; the targets to be achieved, allots budget to the various tasks to be completed.Responsible for planning, overseeing, and leading projects from ideation through to completion.Report to the higher management on a daily basis

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  The Educators

  • Karāchi, Sindh, Pakistan

  • Administrator

    • Jun 2019 - Sep 2020
    • Karāchi, Sindh, Pakistan

    Provide administrative support to a team of lecturers, tutors or teachersManage the student life cycle from registration/admission to graduation/leavingWork with academic boards, governing bodies and task groupsAssist with recruitment, public or alumni relations and marketing activities

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  Pakistan Telecommunication Company Limited

  • Karāchi, Sindh, Pakistan

  • Customer Relation Supervisor

    • Dec 2014 - Jun 2019
    • Karāchi, Sindh, Pakistan

    Back office technical support to field operation Teams for provisioning and troubleshootingReporting to Management, handling targets by dedicated software and NOCInvestigate customer's problems and find solutionsCommunicate with customers via phone, email, or letterProvide scripts to read from during phone callsHandle major incidents that cannot be resolved by agents

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  stc

  • Riyadh, Saudi Arabia

  • Supervisor (GPON FTTH, ADSL, VDSL, IPTV)

    • Sep 2012 - Sep 2014
    • Riyadh, Saudi Arabia

    Installation and MaintenanceUtilize social media to respond to customer complaints and praiseSupervise customer service managerial staffTrain managers on how to effectively lead customer service agent

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  A.Essak & Sons

  • Karāchi, Sindh, Pakistan

  • Administrative Assistant

    • Oct 2009 - Sep 2012
    • Karāchi, Sindh, Pakistan

    Answer phones, handling customer queries, follow-ups and greet visitorsWriting office letters, Schedule appointments and maintain calendarsSchedule and coordinate staff, computer operator, and making presentations

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  Pakistan Telecommunication Company Limited

  • Karāchi, Sindh, Pakistan

  • Team Leader Customer Support /Quality Service Agent

    • Jul 2007 - Apr 2009
    • Karāchi, Sindh, Pakistan

    Handle and satisfy the customersReport to the supervisor on daily basisProvide and handling quality assurance

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  INVATERRA COMMUNICATIONS LTD.

  • Karāchi, Sindh, Pakistan

  • Team Leader Sales

    • Mar 2006 - Jun 2007
    • Karāchi, Sindh, Pakistan

    Manage accounts and perform bookkeepingCreate and maintain filing systems, both electronic and physicalWrite and edit documents from letters to reports and instructional documents