Experience

• 

  Marsh McLennan Global Services India Private Limited (MMGS)

  • India
  • Insurance
  • 700 & Above Employee

  • Team Manager

    • Jan 2014 - Jun 2023

    - Created methods to integrate functions, optimize processes and prepare staff through proactive training.- Supervised and executed management efforts to support implementation of critical initiatives driving technology, process and culture changes.- Managed internal and external client-facing relationships through transitional periods.- Tracked project and team member performance closely to quickly intervene in mistakes or delays- Evaluated employee performance ,coached and trained team members for increasing quality of work and employee motivation.- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics

  • Process Leader

    • Jun 2009 - Dec 2013

    - Allocated work assigned from UK office to the team members assuring adherence to set SLA’s.- Resolved email queries received from UK counterparts, client and underwriters within timeframe of 24 hours.- Monitored and tracked underwriter due dates to ensure timely payments to the underwriters.- Resolved errors and developed monthly action strategies to avoid recurrence of the same.- Developed and monitored development plans and road maps for individuals with performance challenges.-Monitored, supported and tracked individuals moving to new locations/ processes as per the milestone chart.-Generated monthly training plan and schedules to ensure the delivery of customized training modules to address individual and group knowledge gaps.-Ensured and maintained that the queries raised by the team are at minimal level.-Credited with the Star of the Quarter award in Jul'10.-Successfully reduced number of breaches and complaints through analysis and training. -Key role in achieving 98% quality and accuracy of the team

• 

  WTW

  • Mumbai, Maharashtra, India

  • Specialist

    • Mar 2002 - Jul 2009
    • Mumbai, Maharashtra, India

    - Ensured smooth transfer of Bureau Submission Work from Technical Services to accounting and settlement.- Managed complete team in absence of the team leader’s.- Developed and monitored warranty and signings report to ensure timely payment of the underwriters.- Resolved queries of the team members and underwriters. - Submitted documentation regarding underwriter’s to Xchanging to assure timely processing of the underwriter’s payments.- Assured signings are received to verify accounts are correlated correctly.- Visited UK (2005 & 2008) on secondment to ensure smooth transfer of the new & complex process to Mumbai.-Accredited with awards for excellent team work and delivering value to the client.