Experience

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  Rx Return Services (RxRS)

  • Clearwater, Florida, United States

  • Outbound

    • Apr 2022 - Present
    • Clearwater, Florida, United States

    This is a reverse distribution sources. We receive expired medications from pharmacies and process them and return these medications to the manufactures. If the medications is unreturnable we safely destroy them. I have had the great experience of learning the complete process we use: Inbound- I have received shipments in and processed the order in our system, I know how to verify the processed order. Then in Outbound - I am able to create the packing ship, verify the contents and create the packing slip to ship them out. I am one of the lucky ones that can take an order from the beginning to the end.

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  U.S. Department of Homeland Security

  • United States
  • Government Administration
  • 700 & Above Employee

  • TSA

    • May 2021 - Jan 2022

    Ability to learn the theories, dynamics and factors underlying the aviation screening process to enable authoritative and independent handling of screening functions.• Scanning boarding passes and checking IDs• Resolving alarms• Ability operate security equipment such as X-Rays and hand wands at screening checkpoints• Ability to work with persons of diverse backgrounds• Ability to communicate information effectively to others.

  • TSA

    • Mar 2019 - May 2021

    Protecting all FlightsAs a TSO had to secure premises and personnel by patrolling property; monitoring access points. Vigilant and proactive TSO scanning incoming air travelers and property.• Scanning boarding passes and checking IDs• Giving directions on passengers to give them the best experience getting through the check point.• Using X-ray technology to screen passenger’s property. Always using hand wand to check persons• Resolving alarms• Scheduling Committee

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  Charter Communications

  • Charlotte, North Carolina

  • Direct Sales Representative

    • Jan 2017 - Feb 2019
    • Charlotte, North Carolina

    Selling Cable Internet and PhoneOffice/Outside based required to spend a considerable amount of time researching competitor’s services and offers and having product knowledge of products and services. Responsible for ensuring existing and new customer relationships are strengthened to continue to grow, and that revenue and profit targets are achieved. • Keep detailed records of daily activities through online customer database• Built customer relationships – earned their trust and loyalty to ensure closing of sale.• Educate customers about the products and services so they can immediately enjoy them. • Wrote sale contracts for orders obtained and submitted orders for processing scheduled installations• Selected the correct products based on customer needs, products specification and applicable regulations• Dedicated, self-driven, focused and results oriented; always one step ahead of the challenge • Conduct customer needs assessments to identify preferences and to drive profitability• Maximizing sales performance through delivering an exceptional customer experience, people management • Manage store operations with key holding responsibility; open and close store• Exceptional competence in establishing and achieving personal and business goals• Balance and Cashing out nightly deposits • Generating new business by leveraging existing relationships, prospecting.• Generate new or unique solutions and embrace new ideas that help sustain business

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  Verizon Wireless

  • Telesales

    • Aug 2015 - Dec 2016

    • Generating new business by leveraging existing relationships, prospecting.• Consistently met and exceeded call monitoring expectations.• Stepped up and performed interim supervisory role, monitored phone calls and provided appropriate performance feedback, consistently trusted with greater responsibility than that for job level. • Maximizing sales performance through delivering an exceptional customer experience, people management and cost control. • Identifying and developing sustainable relationships with all accounts at both strategic and tactical level.• Driving and managing the entire sales process – targeting prospects, identifying client solutions, negotiating and closing. • Responding to customer inquiries and resolving all problems while ensuring the delivery of excellent customer service through fast and accurate order processing. • Reduced call time by nearly 20% and exceeded my daily services by up to 25% and crossed sold services on 40% of my calls.• Actively listen to the customer and then sell solutions that are exactly what they need. Excited the customer about new solutions can affect their lives. Successfully maintained 94% customer satisfactions• Built customer relationships – earned their trust and loyalty to ensure repeats and referrals.• Educate customers about the products and services so they can immediately enjoy them. • Use my passion for technology and resourcefulness to generate sales.• Received numerous customer commendations, attesting to efficiency and professionalism. • Inspire co-workers to deliver top notch services with passion and gave a reason to believe anything is possible.• Developed and implemented an innovative training campaign which boosted team sales by 20%

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  Miller's Ale House Restaurants

  • Waitress

    • Mar 2015 - Sep 2015

    Making the best experience that our patrons can have during their dining experience.• Providing clear, polite and positive communication with diverse guests and co-workers.• Excelled in a fast pace environment. • Learned to work closely with teams.• Obtain food and drinks orders from customers with upselling food and drink orders. • Reconciled cash and credit card payments

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  Comcast Cable

  • North Fort Myers, Florida

  • CSC - Customer Sales Consultant

    • Sep 2010 - Sep 2014
    • North Fort Myers, Florida

    Responsible for ensuring existing and new customer relationships are strengthened to continue to grow, and that revenue and profit targets are achieved. Although office based, also required to spend a considerable amount of time researching competitor’s services and offers and having product knowledge of products and services• Achieved and surpassed personal sale goals, ensuring profitable sale growth; ranked 3rd in the company for counter sales in Florida.• Consistently achieved Regional Ranking in the top 5 out of 379 Sale Consultants. • Received numerous customer commendations, attesting to efficiency and professionalism. • Training new employees/Created training books• Generating new business by leveraging existing relationships, prospecting.• Stepped up and assisted supervisors with escalated calls from customers • Managed two major projects ensuring superior client satisfaction; coordinated product launches, print, and Web material, advertising, mailing and promotional items.• Successfully maintained 96% customer satisfactions rate

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  Brown Academy

  • Fort Myers, Florida Area

  • Lead Teacher

    • Sep 2009 - Aug 2010
    • Fort Myers, Florida Area

    • Create daily, weekly and monthly lesson plans.• Maintained daily reports of progress of each student.

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  Source Interlink Companies

  • ICN Manager

    • Apr 2005 - Sep 2009

    Reasoning the ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret instructions, furnished in written, oral, diagram, or schedule form. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs.) • Plan, organize, direct and control staff to meet objectives.• Monitor staff’s daily performance and compare it with month’s objectives. • Understand department financial data to determine what is needing to maintain budget.• Reconstructed databases to maintain accurate reporting. Automated several key functions• Enter data, retrieves data, assembles and organize data, uses and analyzes. Integrates diverse sources of data. • Monitor and track campaigns to determine effectiveness and determine future changes• Effectively manage multiple simultaneous projects with continuously rolling schedules.• Reconstructed and maintained database for publisher logins.• Skilled at interviewing, hiring, training and evaluating employees/Created training materials• Liaison between senior management, employees, and clients to ensure proper lines of communication critical in addressing problems and issues requiring immediate attention to resolve• Removed barriers to move faster, experiment and adapts. Thriving under pressure and fast pace.• Brought solutions which helped smooth out daily tasks.• Overhauled databases for products• Optimized the database system for 400(+) publishers – log in for the web site. • Purchased and maintained office supply inventory • Direct day to day operations; supervise 11 personnel. • Slashed operating expenses 25% by prioritizing workflow and restricting office procedures. • Coordinated and presented on-the-job training programs to enhanced office staff’s level of performance and encourage personal/professional development.