Experience

• 

  Investrust Bank Plc

  • Zambia
  • Banking
  • 500 - 600 Employee

  • Branch Manager

    • Jun 2016 - Present

    Managing the branch customer portfolio through growth of the deposits and profitability of the branch. Supervising and training subordinates on RSCA and Compliance needs to ensure branch is well managed. Manage branch credit portfolio and monitor NPL's.

  • Operations Officer

    • Dec 2013 - Present

    Job Responsibilities included: - Accountable for achieving annual sales targets.- Risk and rigour management.- Maintains a healthy balance sheet in the branch i.e. ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.- To understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.- Assign responsibility for snap checks to Team Leaders and staff members and reviews the results- Implements the Anti-Money Laundering Act and the Know Your Customer Policy (KYCP) to ensure regulatory compliance.- Create an empowering environment for branch staff, encouraging individual ownership and initiative.- Own and manage customer queries and complaints by taking ownership and resolving in a timely manner- Provides feedback on the performance or service delivery of external service providers (such as courier service, cleaning service etc.)

• 

  Investrust Bank Plc

  • Zambia
  • Banking
  • 500 - 600 Employee

  • Branch Supervisor

    • Jul 2010 - Aug 2011

    • Managed the daily operations of the banking center • Monitored service standards and goals, performed sales, service, and product analysis • Maintained/Exceeded Centre Transaction sales objectives by forecasting staffing needs and cash management.• Identified, planned and tested controls; recommended actions to management to present findings

  • Bank Clerk

    • Dec 2009 - Jul 2010

• 

  SPAR Zambia Ltd

  • Arcades

  • Loss Control Clerk

    • Jan 2009 - Jul 2009
    • Arcades

    • Boosts profit margin through proper maintenance of inventory counts and timely analysis of sales records • Increases productivity by 15% through efficient management of store inventory • Ensures proper inventory management to minimize inventory discrepancies while monitoring daily bank deposits and bank registers transactions, shortages, and overages.• Developed and distributed inventory reports to head department.• Kept careful documentation of all inventory transactions

• 

  Central Statistical Office - CSO

  • Lusaka

  • Data Entry Clerk

    • Jan 2008 - Dec 2008
    • Lusaka

    • Compiled, sorted and reported accuracy of keyed data of applications entered and kept a record of work completed.

• 

  Jayaraj Investments

  • Lusaka

  • Accounts Assistant

    • Jan 2007 - Jun 2007
    • Lusaka

    • Boosts profit margin through proper maintenance of inventory counts and timely analysis of sales records • Increases productivity by 15% through efficient management of store inventory • Ensures proper inventory management to minimize inventory discrepancies while monitoring daily bank deposits and bank registers transactions, shortages, and overages.• Developed and distributed inventory reports to head department.• Kept careful documentation of all inventory transactions