Experience

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  Sawa International UAE

  • Dubai, Dubai, United Arab Emirates

  • Customer Service Representative

    • Jan 2019 - Present
    • Dubai, Dubai, United Arab Emirates

    Manage large amounts of incoming/outgoing phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

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  Snob Salon and Boutique

  • Dubai, Dubai, United Arab Emirates

  • Salon Supervisor

    • Jun 2016 - Jan 2019
    • Dubai, Dubai, United Arab Emirates

    Supervising activities and salon operations.Assisting in hiring and training beauticians as required.Arranging and managing the salon employee’s work schedules, considering seasonality for occasions and peak times.Maintaining records of staff members which includes their salaries and working schedules.Advertising and promoting services, offers, and discounts via social media.Monitoring stock and ordering beauty products as and when required.Tracking the payments received from clients.Offering discount bundles and running online competitions to attract new clients.Ensuring proper cleaning of beauty salon equipment and tools after use and following hygiene practices across all beauty stations.Maintaining records of all transactions and presenting it to the beauty salon owners.

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  OP Elegante Ladies Salon

  • Dubai, Dubai, United Arab Emirates

  • Salon Receptionist

    • Nov 2012 - Oct 2015
    • Dubai, Dubai, United Arab Emirates

    ● Greet customers arriving at the salon and provide them with the right information regarding salon services.● Answer telephone and email inquiries and schedule appointments.● Follow up calls to customers to remind them about their appointments.● Handle appointment cancellations and shifting duties.● Collect cash in exchange of services rendered and tender change if needed.● Ask customers for feedback on services and staff performance.● Provide assistance with problems or complaints.● Endorse retail products and providing the information of benefits.● Print out staff schedule and assist salon manager in determining monthly salary, commission and annual leaves payment if there is.● Ensure cleanliness of the whole salon and make sure the sanitation of the equipments.● Create and maintain suppliers contact numbers to ensure the supplies are complete.● Assist in stock count and other administrative work.

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  Batangas State University - Office of the University President

  • Batangas, Calabarzon, Philippines

  • Administrative Assistant

    • Jun 2010 - Oct 2012
    • Batangas, Calabarzon, Philippines

    ● Answer and direct phone calls● Organize and schedule appointments● Plan meetings and take detailed minutes● Write and distribute email, correspondence memos, letters faxes and forms● Assist in preparation of regularly scheduled reports● Develop and maintain a filing system● Update and maintain office policies and procedures● Order office supplies and research new deals and suppliers● Maintain contact lists● Book travel and hotel arrangements● Submit and reconcile expense reports● Provide general support to visitors● Act as the point of contact for internal and external clients● Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

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  Stonyhurst Southville International School

  • Batangas, Calabarzon, Philippines

  • Computer Teacher

    • Apr 2009 - May 2010
    • Batangas, Calabarzon, Philippines

    ● Creates lesson plans that are appropriate for the age and abilities of the students in the class● Evaluate student performances in class and on tests and provides feedback● Assigns special projects to students● Communicates students’ progress to parents, particularly regarding students who needs tutoring or other extra assistance● Provides appropriate resources and learning materials to students● Identifies varying teaching methods that work best for students who learn differently● Develops and updates curriculum for the classroom● Maintain computer laboratories and keeps an inventory of supplies● Keeps order in the classroom and handles student behavior issues in accordance with school system policies● Stays up to date on changes and advancements in computer technology taught in the classroom