Experience

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  Old Dominion Transportation Group, Inc

  • Belgrade, Serbia

  • Special Accounts Dispatch Supervisor

    • Dec 2022 - Present
    • Belgrade, Serbia

    Supervising fleets and dispatchers in all aspects of their jobs (scheduling, training, and performance management for business, door to door, airport, paratransit (wheelchair) and other transportation services). Working with other departments and business clients to ensure effective communication and timely response to all service requests. Reviewing procedures and protocols to ensure they are up to date and accurate. Reviewing incoming emergency calls to determine priority level and appropriate response. Providing excellent customer service and managing customer feedback and complaints.

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  Self-employed

  • Yoga Teacher

    • Mar 2020 - Present

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  CyberGate Defense

  • Belgrade, Serbia

  • Customer and Account Support Consultant

    • Feb 2019 - Nov 2021
    • Belgrade, Serbia

    Understanding clients business networking objectives and addressing obstacles in order to achieve successful implementation of cyber security platforms and tools,Creation and implementation of adequate procedures. Improved customer experience and client satisfaction. Translation of different training and marketing materials.

• 

  NCR Corporation

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Service Design and Deployment Analyst

    • Mar 2018 - Jan 2019

    Responsible for all roll out specific unit testing and unit test data creation efforts and coordination/support with the testing teams. Conduct testing, develop test cases, perform tie-outs, and deliver training; Support the development of training and deployment. System and User test coordination by assigning test cases to specific individuals and ensuring timely completion. Creation of tickets to report system bugs and track to successful resolution.Responsible for assigned portions of the roll out schedule and will work with the region counterparts to insure the activities are performed and instituted.Responsible for translating current and future design documentation & deliverables to develop the Services footprint application.Assisting with the completion of the design documentation where applicable in each roll out for country and statutory specific requirements.Assisting with the configuration of the system components.

  • Account Support Analyst

    • Jul 2014 - Mar 2018

    Management of customer operations, policies and contract specifics. Coordinating delivery of client service components during the life cycle of a client relationship to ensure contractual obligations. Standard and ad hoc Reports and analysis. Gathering information for the Critical Care Process when needed.Customer data management in order to ensure integrity of service delivery, billing and customer reporting.

  • Technical Support Specialist

    • Sep 2013 - Jul 2014

    Wallmart Advanced Help Desk

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  TACSO

  • Belgrade

  • Associate

    • May 2010 - Jun 2012
    • Belgrade

    Organisation, administrating and evaluation of TACSO trainings, seminars, conferences and other events.Monthly finance documentation. Engaged in various start-up activities.Preparation and translation of different TACSO documentation, newsletter, reports and materials. Provision of direct technical assistance to CSO’s by e-mail and telephone. Cooperation with TACSO short time experts

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  Adecco

  • Belgrade, Serbia

  • HR On Site Coordinator

    • May 2008 - Mar 2010
    • Belgrade, Serbia

    Participating in strategic decisions making including HR logistics and other business initiatives.Developing and managing of cooperative partnership with clientApplying of labor legislation and implementation of HR procedures, analysis and regular follow up of labor and other legislation, preparing legal documents (contracts, decisions, statute acts) Payroll. Maintaining of personnel files, HR policies, monitoring sickness leaves and following relevant procedures, ensuring that all personnel records and related information are created, updated and maintained in accordance with company and statutory requirements. Assisting in the setting and monitoring of the HR budget

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  Comtrade Serbia

  • Belgrade, Serbia

  • Business Assistant to General Manager

    • Nov 2006 - May 2008
    • Belgrade, Serbia

    Maintaining of personnel files, assisting in payroll (collecting weekly shop reports and preparing monthly reports and bonuses based on those informations) Cooperation with state institutions, preparation of documentation required by authoritiesOrganizing and reports of weekly management meetings (consortium)Ensuring effective communications between employees and GM, managing information and general administration supportPreparation of various reports for GM (finance, sales)Translation of documents, various market research

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  Oracle

  • Belgrade, Serbia

  • Business / Executive Assistant

    • Sep 2004 - Nov 2006
    • Belgrade, Serbia

    Reviewing and summarizing miscellaneous reports and documents; preparing background documents as necessaryCoordinating office activities and schedules; developing and recommending office procedures and systems; ensuring smooth office operationsRepresenting the office to the public, businesses and partners at the request of the General ManagerOrganizing and coordinating diferent events (preparing invitations and managing registrations of event participants, promotion of events, technical and financial assistance of event activities)Preparing invoices, reports, memos, letters, financial statements and other documentsCooperation with state instutuions (custom, institutions for attest, preparation of documentation required by authorities), reviewing travel expenses and make sure that they are in compliance with the company's travel policy, updating and procurement of tender documentation, procurement of office supplies and other necessitiesIndependently responding to letters and general correspondence of a routine nature

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  Cromwell Balcani

  • Belgrade, Serbia

  • Junior Consultant

    • Nov 2005 - Oct 2006
    • Belgrade, Serbia

    Organisation and faciliations of meetings, trainings, conventions and trips. Organisation, coordination and managing of various events Managing various community and PR activitiesMonitoring exchange of serbian legislation, as a respond to all client enquiries Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational developmentDay to day cooperation with offices in Italy and Romania Translation of documents, reviewing travel expenses, cost tracking, market research

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  Federal Government - Serbia and Montenegro

  • Belgrade, Serbia

  • Associate

    • Feb 2001 - Jan 2003
    • Belgrade, Serbia

    Administration for Legal Affairs Computer operator, administration, case processing, client correspondence.

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  Republic Government – Ministry of Education

  • Belgrade, Serbia

  • Administrative Associate

    • Feb 2000 - Jan 2001
    • Belgrade, Serbia

    Department for Pre-school and Elementary Education, Administration Head Office for Legal Affairs - Computer operator, secretarial duties