Experience

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  EOS Matrix Serbia

  • Serbia
  • Financial Services
  • 100 - 200 Employee

  • IT Director

    • Jan 2017 - Present

  • IT Manager

    • Nov 2008 - Dec 2016

    Project ManagementPlanning, presenting and monitoring for over 30 projects including Business Portal and Cisco Unified Contact Center Enterprise solution – the biggest and unique system in Serbia.Implemented projects focused to reduce human power, increase efficiency, reduce call costs and lower Total Cost of Ownership.Contingency and Disaster Recovery plan, implementation and constant updating: Policies, Procedures, Specifications and preparation for ISO 27001 certification.Guideline: German Federal Office for Information Security (BSI) IT- Grundschutz System architect• Development of web based enterprise Java application – Business Portal with modules: User and Team Management, Client Directory (CRM), Access Control, equipment (IT ERP), CDR Cisco data analysis by user or team through tabular data and charts, Cisco Unified Contact Center Enterprise monitoring tool, Employees evaluations and more• Cisco Unified Contact Center Enterprise• Campaign Manager Guide Book• Cisco Unified Intelligence Center• Cisco Call Manager implementation and upgrade• DELL servers with OMSA• UPS devices acquiring, implementation and monitor tool integration (APC and Dell)• Virtualization• Active Directory• Linux & Windows mix environment• Ricoh and Pitney Bowes - printing, packing and file distribution systems• Antivirus

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  Miloscic DOO Nis

  • System Administrator

    • Jun 2007 - Jun 2008

    • Maintaining 100+ systems as Novel clients• Acquiring, assembling, installing and maintaining 250+ computers in the centraland 50+ external business units• Maintaining a Novel file server with a business-accounting data base and migrationto Linux (CentOS) file server (Samba).• Maintaining a PostgreSQL base in the central and in all of the 50 detached businessunits• Reforming an existing computer system, increasing system speed and dataexchange quality• Constructing and conducting a system protection plan on all internet access points -firewall Linux servers with detailed control and logging of log-in and log-outinformation• Forming a DMZ zone for a FTP server, access points for program synchronizationand other servers dedicated to control of business; also, web site preparation• Devising a VPN principle for future connectivity• Constructing a future Windows domain installation plan• Installing remote control and centralized administration• Protection of the main and individual corporate mail-box• Performance and resource control of all system sectors• Devising a backup plan, its execution and supervising• Installing and maintaining a card control system

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  Self-employed

  • Nis

  • PC hardware reseller

    • Jan 2000 - Dec 2007
    • Nis

    • Selling computers, components and application packages• Servicing systems with detection and preventive actions• End-user education on Internet protection and computer operation in general – application usage and content manipulation• Various successful cooperations with some of the largest companies in Nis• Devising small and medium dedicated computer systems and their administration• Routing and sub domain linking• Configuring and administering a VoIP Gateway infrastructure• Consulting and intermediation between individuals and companies

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  Comtel Nis

  • IT administrator

    • Jan 2003 - Jan 2004

    • Customer support• Cooperation with distributors• PC hardware testing• Assembling computers