Experience

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  BRED IT Thailand

  • Bangkok City, Thailand

  • IT Support Specialist

    • Apr 2016 - Present
    • Bangkok City, Thailand

    -Monitors alerts and informs support team-Supports end-users-Provides support for hardware/software issues

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  Digital Endpoint

  • Bangkok Metropolitan Area, Thailand

  • Senior Technical Support Specialist

    • Feb 2012 - Jan 2016
    • Bangkok Metropolitan Area, Thailand

    -Provides sales queries and technical support via email, chat and phone system.-Assists the Manager in distributing information and creating work schedules to the team.-Provides Quality Assurance and feedback to the team.-Testing the software and provides information to the Engineers.

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  24/7 Customer Phils.

  • Makati, Philippines

  • Senior Subject Matter Expert

    • Jun 2008 - Jan 2012
    • Makati, Philippines

    Responsible for delivering a defined customer experience in every call made by agents by doing call monitoring, coaching, and giving them feedback. Also needs to understand agent’s problems and weaknesses and address these. Offers solutions and suggestion for process and product improvement to management.

• 

  Aegis PeopleSupport Philippines Inc.

  • Makati, Philippines

  • Technical Support Representative

    • Feb 2006 - Jun 2008
    • Makati, Philippines

    -Handles inbound type of calls wherein our client is the no.1 “Domain Registrar” and one of the pioneers in domain registration in the U.S. whom we take care of their needs and address all of the customer’s concerns regarding their domain registration, changing name server information, configuring e-mail boxes, ADNS records, how to design their website and provides “100% customer satisfaction”.

• 

  Advanced Contact Solutions, Inc.

  • Makati, Philippines

  • Team Leader

    • May 2004 - Dec 2005
    • Makati, Philippines

    -Handles and assists supervisor in leading a team consists of 16 agents to exceed the company’s goals and metrics.-Handles and takes supervisor calls for the agent, to explain and give proper solution regarding the customer’s main concern.-Assisting supervisor in monitoring and rates the agents regarding their Quality Assurance scores and a solution to give the customer their highest needs and to provide customer satisfaction.-Supervises the team and gives them the “extra effort” they would need from a Team Leader to meet their expected goals and needs.