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Mike Ryan

General Manager at Pinnacle Hotel Management
Intro Book
Seasoned hospitality professional with over 20 years of experience in hotel management
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Location
Glenside, Pennsylvania, United States, US
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Bio

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Mike Ryan is a seasoned hospitality professional with extensive experience in hotel management, including roles as General Manager at Springhill Suites by Marriott, Courtyard by Marriott, and Residence Inn by Marriott Philadelphia/Conshohocken. He holds various certifications, including Hospitality Management Certified from Penn State University and has worked with notable companies such as Marriott Hotels, Inc. and Boston Harbor Hotel. He has managed hotels in different capacities, including overseeing final phases of construction, setting up operations, and ensuring guest satisfaction. Ryan has also sourced and purchased F&B inventory, monitored quality, and resolved issues to ensure a positive guest experience. As a Regional Manager at Nolan Capital and Pinnacle Hotel Management, he has led teams and maintained mutually profitable tenant relations. Ryan has a strong educational background in Economics and General Management from Framingham State University and the American Hotel & Lodging Association Educational Institute. With over 20 years of experience in the hospitality industry, Mike Ryan is well-equipped to deliver robust hotel operations and management strategies.

Experience

  • Pinnacle Hotel Management
    • Philadelphia, Pennsylvania, United States
    • General Manager
      • Jun 2022 - Present
      • Philadelphia, Pennsylvania, United States

  • Nolan Capital
    • Regional Manager
      • Dec 2020 - Sep 2022

  • SSN Hotel Managment
    • New Jersey and Pennsylvania
    • Regional Manager
      • 2010 - Dec 2020
      • New Jersey and Pennsylvania

  • Springhill Suites by Marriott
    • Hospitality
    • 700 & Above Employee
    • Project Manager
      • Apr 2013 - Dec 2017

      Oversee final phases of construction. Set up operations, Get hotel opened.

    • General Manager
      • Jun 2012 - Jul 2016

  • Courtyard by Marriott
    • General Manager
      • May 2010 - Jun 2012

      Newest protype of Courtyard by Marriott opening in April 2011 in Westamtpon, NJ

  • Residence Inn by Marriott Philadelphia/Conshohocken
    • General Manager
      • Oct 2002 - Apr 2010

  • BEST WESTERN HOMESTEAD INN
    • General Manager
      • Jan 2000 - Aug 2002

      Led all business activities of a 63-room facility with a team of 30 direct reportsOversaw front desk operations, engineering, housekeeping, and guest relationsMaintained mutually profitable tenant relations with the onsite food and beverage service providerFacilitated sales and marketing, increasing revenue by 6%Earned recognition for quality by Best Western on four occasions

  • Boston Harbor Hotel
    • Director of Safety and Security
      • Jan 1999 - Jan 2000

      Managed security and risk management for a multi-use property that encompassed a hotel, private condominiums, offices, public commuter dock, and parking facilitiesLed a staff of 30 officers responsible for safety and security of all personnel and propertySourced, negotiated, and implemented security systems including video surveillance equipment and the wireless telecommunications infrastructureParticipated in the Care Committee, with responsibility for staffing and quality controlUpdated existing safety manuals and procedures for enhanced operations

  • Food and Beverage
    • Director of Guest Services, Director of Purchasing, Food & Beverge Controller, Room Service Manager
      • Jan 1990 - Jan 1999

      Sourced and purchased F&B inventory, linens, office supplies, uniforms, and printed materials; monitored quality of received goodsManaged concierge, bell, sanitation, room service, catering, and valet services; analyzed and rapidly resolved all issues and concerns to ensure a positive guest experience from arrival to departure

  • Thackeray's Management Group
    • General Manager
      • Jan 1988 - Jan 1990

  • Time Star Management
    • Resort Manager
      • Jan 1987 - Jan 1988

  • Country Inns of
    • General Manager
      • Jan 1986 - Jan 1987

  • Red Roof Inn
    • Manager
      • Jan 1983 - Jan 1986

Education

  • 1977 - 1981
    Framingham State University
    Economics
  • BEST WESTERN, INTERNATIONAL
    General Management
  • AMERICAN HOTEL & LODGING ASSOCIATION EDUCATIONAL INSTITUTE
  • Penn State University
    Hospitality Management Certified
  • MARRIOTT HOTELS, INC
    2003

Suggested Services

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Industry Focus. “Hospitality”

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