Mike Rich is a seasoned professional with a strong background in leadership and management. He has extensive experience in process improvement, strategic planning, and project management, with a proven track record of delivering results in fast-paced environments. With a solid educational foundation, Mike holds a degree from Indiana Wesleyan University, graduating in 1991. His academic background has provided a strong foundation for his professional pursuits. Mike is proficient in multiple languages and has a broad range of skills, including training, team building, and customer satisfaction. He is based in Olathe, Kansas, and is well-versed in telecommunications and call center management.