Experience

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  Bugaboo

  • Woollahra, New South Wales, Australia

  • Logistics Coordinator

    • Aug 2017 - Mar 2023
    • Woollahra, New South Wales, Australia

    As the Logistics Coordinator for global pram and infant accessories company Bugaboo, I worked with a team across Australia and New Zealand as well as the head office team in Amsterdam to manage the supply chain of Bugaboo products from factory in China for both wholesale (B2B) and direct to customer (B2C) orders.Key responsibilities included:• B2B & B2C order management process from submission to delivery for Australian & New Zealand orders• Working with 3PL warehouse provider (DSV) to ensure the smooth fulfilment of orders to over 120 retail doors across Australia & New Zealand and B2C customers across Australia• Key point of contact for retailers, account managers, the customer service team and 3PL providers to resolve issues that arose within the supply chain• Exception handling for delivery issues • Providing support to National Sales Manager & Marketing Manager and sales team • Working closely with sales team and retailers to manage supply chain disruption due to Covid-19 • Inventory management of rapidly growing Bugaboo website including peak sales periods• Working with freight management partner (EFM Logistics) to optimise delivery outcomes with different carriers, at a cost effective price• Management of authorised and unauthorised returns to 3PL warehouse and any associated credits• Working with Bugaboo Credit Control team for B2B customer credit issues

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  Lynch Group

  • Lidcombe, New South Wales, Australia

  • Customer Service Operations Specialist

    • Oct 2016 - Aug 2017
    • Lidcombe, New South Wales, Australia

    Lynch Group is the largest flower and plant wholesaler and supplier in Australia, with key customers including Woolworths and Coles for instore sales as well as industry-leading websites including freshflowers.com.au and the David Jones and Woolworths online flower businesses. Key accountabilities in this role included:• Customer care through the national call centre primarily dealing with queries relating to our websites, delivery and ordering issues, product questions and processing customer orders• Sales support activities including data management, order management, filing and product promotion preparations• Working in the wholesale division to streamline sales and inventory processes including implementing an inventory management and barcode system

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  Clinic Care Australia

  • Erskineville, New South Wales, Australia

  • Inventory Coordinator

    • Jul 2014 - Sep 2016
    • Erskineville, New South Wales, Australia

    Clinic Care is the distributor of cosmedical skin care products and treatments, including the Dermaquest brands. My accountabilities included:• Receiving international sea and airfreight shipments• Preparation and dispatch of local and international B2C orders to retail and online customers• Regular analysis of inventory levels and input into orders from suppliers in Germany, Argentina & USA• Day to day management of the warehouse including task scheduling• Conducting daily, weekly and monthly stock takes• Working to regular tight deadlines to meet customer and company expectations

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  Kid Brands, Inc.

  • Botany, New South Wales, Australia

  • Logistics Coordinator

    • Aug 2007 - Jun 2014
    • Botany, New South Wales, Australia

    As Logistics & Inventory Coordinator for infant bedding and nursery accessories distributor & wholesaler Kid Brands Australia, I worked as part of a small, well established team and was responsible for numerous aspects of the business.Key responsibilities included:• End to end management of the ordering process from up to 16 international factories in China & USA• Management of shipments with conjunction with suppliers & freight forwarders, including consolidations• Collation and review of all shipping documents from suppliers• Matching all inbound shipments to purchase orders and preparation of payments to suppliers• Working closely with customs brokers to ensure correct and on time payment of duties• Preparation of information for duty drawback applications for onward international shipments• Regularly reviewing inventory levels and taking corrective action as necessary• Establishing new products in the inventory database including confirming costs and ship dates with factories, the deactivation of discontinued products and the clearance of aged inventory• Key point of contact for retailers, account managers, manufacturers and 3PL providers to resolve issues that arose within the supply chain• Providing support for promotional campaigns and new product launches• Managing of 3PL providers and freight companies for the fulfilment of orders to over 300 retail accounts across Australia and New Zealand• Providing advice, drawing upon my prior retail experience, to the Managing Director and sales team on matters such as product selection, marketing and margins for the Australian market• In 2011 I was part of a team that implemented Microsoft’s ERP software Dynamics AX into our Australian office in conjunction with our US, UK & China offices• In 2012 I supported the Managing Director in negotiating a new 3PL provider, Steinhoff Asia/Pacific• Working closely with our 3PL provider was able to achieved a loss rate of 0.00125% in 2013 annual stocktake

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  Flight Centre

  • Sydney, New South Wales, Australia

  • International Travel Consultant

    • Apr 2006 - Jul 2007
    • Sydney, New South Wales, Australia

    Managing the international and domestic travel arrangements for high net worth individuals in at the Edgecliff store in Sydney's Eastern Suburbs including flights, accommodation, insurance, visa and documentation requirmeents, transfers and activities. Key accountabilities included- Liaising with clients to determine their requirements and available budget- Researching and presenting options to clients and guiding them to meet their needs whilst optimising revenue- Coordinated the reservation and ticketing of client arrangements- Managed issues due to airline schedule or provider initiated changes- Managed revenue reconciliation and payments- Undertook product and Global Distribution System (GDS) training - Participated in store activities and promotions.

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  Cambridge Clothing Company

  • Sydney, New South Wales, Australia

  • Area Sales Manager

    • Nov 2004 - Mar 2006
    • Sydney, New South Wales, Australia

    Managed a team of eight full time and casual staff working across store concessions within the Myer Department Store in Sydney.Key accountabilties included managing and rostering staff to ensure effective sales operations, managing inventory requirements and driving sales performance across the store locations.

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  David Jones

  • Sydney, New South Wales, Australia

  • Sales Supervisor

    • Dec 2002 - Nov 2004
    • Sydney, New South Wales, Australia

    Managed a team of 42 full time, part time and casual staff in the David Jones Menswear Department at the Bondi Junction Store.Key accountabilties included:- Staff management including rostering, recruitment, performance management- Store presentation and floor management to ensure that the department presented at a level appropriate for Australia's leading department store.- Stock management including stocktakes, reconciliations and investigations- Customer service including customer escalations and complaint resolution- Management of promotions, sales and peak period requirements such as before Christmas and the Boxing Day Sales period.