Experience

• 

  Allscripts

  • Technology Support Technician
• 

  Precision Document Solutions

  • Greenville, North Carolina Area

  • Printer Technician

    • Jul 2018 - Nov 2019
    • Greenville, North Carolina Area

    • Diagnose, troubleshoot and solve printer issues• Maximize equipment up-time through timely response and effective and efficient repair to ensure high levels of customer satisfaction• Installed network printers on the network• Use Service Now ticketing system • Travel to hospital, clinics to per...

• 

  Conduent

  • Raleigh, NC

  • Customer Service Representative/Temporary Assignment

    • Oct 2017 - Jul 2018
    • Raleigh, NC

    • Respond to customer inquiries in a call center environment• Resolve customer queries and complaints• Communicate appropriate options for resolution in a timely manner • Inform customers of available services and assess needs

• 

  Alphanumeric Systems

  • Wake Forest, NC

  • Desktop Support Specialist (Contract)

    • Jan 2016 - Aug 2017
    • Wake Forest, NC

    • Troubleshoot end user computer hardware and software related issues• Migrated data & deployment of PC’s, laptops, printers and scanners• Installed and configured local and network printers and applications • Utilized ticketing system and Active Directory• Utilized SCCM to reimage PC’s• Remo...

• 

  S4 Consultants, Inc

  • Raleigh, NC

  • Customer Engineer (Contract)

    • Oct 2015 - Jan 2016
    • Raleigh, NC

    • Installed, maintained and repaired equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction • Performed tasks on products and services such as financial/ATM machines• Made minor repairs and replaced components on Tier I e...

• 

  Allscripts dbMotion – Population Health Managem...

  • Raleigh, NC

  • Associate Technical Support Consultant

    • Mar 2014 - May 2015
    • Raleigh, NC

    • Interacted with customers to help troubleshoot and resolve technical product problems or issues• Diagnosed and resolved complex customer inquiries by telephone and internet in the areas of system configurations/setup and product functionality• Tracked and documented inbound support requests and...

• 

  Pitney Bowes

  • Durham, NC

  • Technical Support Technician

    • Feb 2012 - May 2013
    • Durham, NC

    • Troubleshoot, analyzed and repaired electronic mail equipment and printers• Uploaded software to Windows Operating System • Evaluated and assessed equipment issues by troubleshooting wh...