Experience

• 

  Arriva Bus (UK)

  • United Kingdom
  • Truck Transportation
  • 700 & Above Employee

  • Area CPC Trainer

    • Aug 2022 - Present

    As an Arriva Area CPC Trainer I am responsible for:*Completing all pre-course administration in compliance with DVSA requirements and Arriva policy.*Delivery of DCPC training in a virtual environment to delegates in compliance with DVLA requirements and Arriva processes.*Completing the necessary DCPC registration paperwork in compliance with DVSA and Arriva policies.Specialist online/remote delivery of DCPC Courses (detailed in Licenses and Accreditations):*Use of verbal communication to deliver clear and concise messages.*Read the audience.*Adapt to differnt types of learning styles and situations.*Promote engagement.*Promote and encourage knowledge transfer.*Make the course interesting.*Be sympathetic/empathetic when required.*Encourage participation.*Facilitate group exercises/learning.*Interact effectively.*Gain the confidence and respect of those attending.*Promote confidentiality, equality, diversity and inclusion.*Promote the benefits of undertaking periodic training that is appropriate to both the driver's needs and that of Arriva.*Have a meticulous attention to detail.*Possesses an exhaustive knowledge of the national standard for driving buses. Am people centered at put the learner experience at the centre of everything I do.Part of a highly energised, qualified and competent team who update and build new DCPC courses.Development of "Driven to Distraction".Development of "First Use Inspection-Ready for the Road".Development Of "A Day in the Life of a Bus Driver".Development of "Driving Quality"Coaching and training colleagues to deliver new DCPC courses.Coaching and training colleagues to deliver in a virtual environment.Coaching colleagues on the development of new courses.

  • "MyDrive" Lead (South), (Seconded Role)

    • Mar 2022 - Aug 2022

    Seconded from my role as Area CPC Trainer to deliver roll-out of Arriva's telematics platform, "MyDrive".Recruited and trained "Champions" and management from depots.Trialed telematics on routes all around the country.

  • Area CPC Trainer

    • May 2021 - Apr 2022

    Role at the Hemel Driving Academy includes, but is not restricted to: JAUPT accredited delivery of CPC (Certificate of Professional Competence) modules:"The Hidden Impact""First Use Inspection Plus""Health & Wellbeing"Key role in Driver Assessment Days:Right to Work, written assessments, drug and alcohol testing, DVLA form D2 preparation. Pre-induction intro to DVLA Theory Test learning.Delivery of Day 1 InductionDelivery of Theory Test RevisionDelivery of Driver Behaviors(The last three being classroom based deliveries to new starters.)Completion of Course: "Information Security and Data Protection-GDPR"Completion of Course: "Standards of Business Conduct"Maintaining an active file relating to my CPD (Continuous Professional Development)Liaising with our national team, both face to face and via MS Teams

  • PCV Driver

    • Jul 2018 - Apr 2021

    Able and qualified to drive all Harlow Town's routes.Able and qualified to drive the three Harlow to Stansted routes, run in conjunction with Manchester Airport Group.Able and qualified to drive Harlow to Heathrow (Route 724)Full Time Duty Manager experience.In-Service Trainer/Mentor. Delivering Depot Induction modules.Type training on new vehicles.Trainer on Ticketer.In receipt of Bronze Level Make A Difference AwardLevel 2 Certificate in Understanding SafeguardingLevel 2 Certificate in Customer Service

• 

  Euro Car Parts Ltd.

  • Harlow

  • Van Sales

    • Aug 2017 - Jul 2018
    • Harlow

• 

  Self Employed

  • Harlow Essex

  • Project Manager

    • Sep 2016 - Aug 2017
    • Harlow Essex

    Project managed the acquisition and build of 2 Caterham Super 7s to completion.

• 

  Stratstone

  • Aston Martin Mayfair, Western Avenue, London W3 0TE

  • Sales Specialist

    • Mar 2016 - Sep 2016
    • Aston Martin Mayfair, Western Avenue, London W3 0TE

    Aston Martin, New Car SalesAston Martin, Used Car SalesOther Makes, Used Car Sales

• 

  Self Employed

  • Bishop's Stortford

  • Proprietor/Owner/Chauffeur

    • Jul 2004 - Feb 2016
    • Bishop's Stortford

    A boutique, specialist chauffeur hire business.Grew the business from nothing.Totally responsible for all aspects of the operation.Looking after the needs of a highly demanding customer base.Working with a team of chauffeurs to cover a wide variety of work.

• 

  Addison Lee

  • London, United Kingdom

  • Chauffeur

    • Jan 2000 - Jul 2004
    • London, United Kingdom

    Member of the small team of specialist chauffeurs within Europe's premier private hire organisation.Excellent working knowledge of London & Home Counties.Consistently worked with director level clients.Approved for Government and Diplomatic work.

• 

  Lex Service PLC

  • Northampton

  • Sales & Marketing Manager

    • Jul 1997 - Jul 2000
    • Northampton

    Key member of the management team responsible for creating and maintaining UK's largest independent Mercedes-Benz dealership.Unified the sales team to become the division's top performer.Coordinator of the Lex Vehicle Leasing/Mercedes-Benz relationship.Key member of Lex PLC's Y2K team. (Board Level)Changed the sales process for the entire division based on results.Wrote and delivered key parts of the group's New Employee Induction.Wrote and delivered product training, in group and for Mercedes-Benz.Completed full NLP course (Anthony Robbins)

• 

  Mercedes Benz UK

  • West London

  • Business Manager

    • Jul 1993 - Jul 1997
    • West London

    The first business manager at Great West Road.The first business manager to pilot Mercedes-Benz Rental.Worked alongside Mercedes-Benz Finance both in the UK and Germany in launching new products.Participated in key launches and events.Two week residential " Drive and Survive" course.Kepner Tregoe Problem Solving and Decision Making ka PSDM (residential)Significantly and consistently exceeded all financial targets.Member of the Graduate recruitment team, doing the "Milk Rounds" of HE establishments to find the next generation of recruits.

• 

  Pendragon PLC

  • Croydon, United Kingdom

  • Business Manager/GSM

    • 1990 - 1993
    • Croydon, United Kingdom

    Business Manager Tamplins of CroydonGeneral Sales Manger (Acting) Chevin Toyota, CroydonResponsible for all Finance, Insurance and Warranty sales.Consistently exceeded targets.Promoted to GSM for Toyota.Oversaw and ran Lexus in Croydon.Set up an initiative to promote motor industry careers in Croydon and its surrounding areas, from Primary Education to FE Colleges

• 

  Waldron Specialist Cars

  • Medway Towns & Maidstone, Kent

  • Business Manager

    • 1985 - 1990
    • Medway Towns & Maidstone, Kent

    Set up the Finance and Insurance function across the group.Responsible for all franchises in the group. (Volvo, Honda, BMW and Porsche).Heavily involved with all the marketing activities within the group eg Track/Circuit days, new car launches, local publicity including TV, radio and newspapersProject Managed franchise change from Volvo to Honda.

• 

  Associates Capital Corporation (Motor Division)

  • Maidstone, Kent

  • Assistant Branch Manager

    • 1982 - 1985
    • Maidstone, Kent

    Became conversant with all aspects of vehicle finance.Sought and serviced clients both in the corporate sector and dealerships.Involved in the collection and repossession side of the operation.Initial management training progressing from Branch Rep to Snr Branch Rep to Assistant Branch Manager.

• 

  Mill Garages Sunderland

  • Sunderland, Tyne& Wear

  • Sales Executive

    • 1979 - 1982
    • Sunderland, Tyne& Wear

    Started as a school leaver in the Parts Department.Moved into BMW sales, then to Mercedes-Benz sales.Extensive sales training, BMW Bracknell and BMW MunichLearned the core values I work with today.