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Mike Merrill profile image

Mike Merrill

Systems Administrator - Dds Help Desk Manager at Dominion Dealer Solutions
Intro Book
Seasoned professional with 16+ years of experience in management, customer service, and online marketing.
  • Claim this Profile
Location
North Adams, Massachusetts, United States, US
Skills
  • Management
  • Customer Service
  • Training
  • Social Media
  • Common Sense
  • Show all
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Bio

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Mike Merrill is a seasoned professional with 16+ years of experience in management, customer service, and online marketing. He has led teams, managed websites, and provided training and support to clients. With a background in economics from SUNY Albany, Mike brings a unique blend of business acumen and technical expertise to his work. Mike has worked in various roles, including Owner, Webmaster, Billing and Collections Coordinator, Membership Services Manager, and Brewmaster. He has experience with Salesforce, Microsoft Word, and online marketing platforms like Facebook and Twitter.

Experience

  • Dominion Dealer Solutions
    • Systems Administrator - Dds Help Desk Manager

  • Dominion Dealer Solutions
    • Pittsfield, Massachusetts Area
    • Systems Administrator - DDS Help Desk Manager
      • Jun 2012 - Present
      • Pittsfield, Massachusetts Area

      Leads the DDS SA1 team servicing 3 offices and all Remote users.

  • New England Collegiate Baseball League
    • New England and beyond..
    • Webmaster
      • Dec 2012 - Present
      • New England and beyond..

      The New England Collegiate Baseball League is summer baseball at its best! Today the NECBL has become a nationally recognized top-tier league.New England and beyond.. · necbl.com

  • North Adams SteepleCats
    • North Adams, MA
    • Electronic Media Manager
      • 2010 - Present
      • North Adams, MA

      Volunteer position responsible for all aspects of the on-line promotion of a team in the New England Collegiate Baseball League.e-Newsletter production, Mailing list maintenance, manage Social Media appearance (Team has the most “likes” in theleague).Accountable for all website content, schedule, news articles, photo albums for each and every game.

  • up2early web solutions
    • Clarksburg, MA
    • Owner
      • Jun 2008 - Present
      • Clarksburg, MA

      Website creation, hosting and promotion through Social Media, such as Facebook and Twitter, email promotion and/or targeted Pay per Click advertising campaigns to "Spread the Word", emphasizing the power of Social media to my clients.One on One Customer service for my clients. Phone, Remote Support, clients messaging and in person.Hands on and Remote Computer maintenance, repairs and upgrades, virus, malware and spyware removal, stressing common sense preventative maintenance.

  • your-site.com
    • Billing and Collections Coordinator
      • Apr 2002 - Jan 2009

  • Tripod/Lycos
    • Membership Services Manager
      • 1996 - 2000

  • Brewery at 34 Depot Street
    • Pittsfield, Massachusetts Area
    • Brewmaster
      • Jul 1994 - Nov 1996
      • Pittsfield, Massachusetts Area

Education

  • 1978 - 1982
    SUNY Albany
    BS, Economics

Suggested Services

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Industry Focus. “Management Consulting”

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