Experience

• 

  Seadan Security and Electronics

  • Clayton South, Victoria, Australia

  • National Technical Support Engineer

    • Apr 2023 - Present
    • Clayton South, Victoria, Australia

    -Working with electronic security equipment including access control, intrusion alarm, CCTV and IP camera systems-Responding to technical enquiries and troubleshooting over phone, email and remote access.-Assisting all Seadan branches with technical support and product enquiries including installation, warranty, repairs- The design and recommendation of product and application solutions

• 

  Dahua Technology Australia Pty Ltd

  • Techinical Solution Engineer

    • Jun 2021 - Apr 2023

    - Deliever both pre-sales and after-sales technical support to customers, distributors and resellers- Provide on-site technical and product training to installers.- Liaise with sales team to provide video centric smart IoT solutions and services such as smart parking, face recognition, fall detection, face detection, smart building intercom solutions to customers including goverment departments, contractors, age care centre and building corporations.

  • Technical Support Engineer

    • Feb 2021 - May 2021

    - Delivered CCTV and Intercom technical training to clients and distributors.- Assisted in on-site product troubleshooting and maintenance.- Provided clients with technical support via remote access, phone calls and emails.- Installed and set up IP protocols, port forwarding, and SIP sever on surveillance cameras, network recorders and intercom systems.

• 

  ABB Engineering (Shanghai) Ltd.

  • Pudong, Shanghai, China

  • Electrical Engineering Intern

    • Dec 2018 - Mar 2019
    • Pudong, Shanghai, China

    -Involvement in the Turkmenistan–China gas pipeline project, designing schematic for the substations and the fully automatic monitor system and workstation, providing ideas for future intelligent industry involving advanced 3D models, advanced control systems and etc.-Learnt how to conduct professional engineering reports- Manage and study SCADA, ServIS and ABB Ability program.

• 

  Endress+Hauser Group

  • Shanghai, China

  • Technical Support Intern

    • Dec 2017 - Jan 2018
    • Shanghai, China

    - Assist Senior Service Engineer to troubleshoot E+H electrical instruments installed on site, collect faulty data and analysis the fault.- Help select electrical instruments based on the customer preferences

• 

  Howden

  • Sydney, New South Wales, Australia

  • Electrical Engineering Intern

    • Jul 2017 - Jul 2017
    • Sydney, New South Wales, Australia

    Relevant responsibilities: - Schematic Drawing and Modifications using AutoCAD - Interface Design Diagrams - Thorough involvement during the project building process - Development of PS&TR (Project Scope & Technical Requirements) - Review reference designs - Study MV Switchgear & other electrical and electronic devices

• 

  AkzoNobel

  • Shanghai, China

  • Engineer Intern

    • Dec 2016 - Mar 2017
    • Shanghai, China

    Relevant responsibilities: - Work with Project Assessment System - Conducting project investments and investigations - Compiling project documents - Manging project management software and database