Experience

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  Allurion Technologies

  • Paris, Île-de-France, France

  • Appointment Scheduler

    • Oct 2022 - Jan 2023
    • Paris, Île-de-France, France

    Initially a six-month contract via the excellent B2B Lead Agency, due to budgeting cuts, the contract was brought to a premature end

• 

  Comparison Tech

  • Maidstone, England, United Kingdom

  • Direct Sales Representative

    • May 2022 - Sep 2022
    • Maidstone, England, United Kingdom

    Direct sales (inbound) for a major internet and television entertainment provider in the UK. Inbound calls from customers enquiring about the provider's internet, television and mobile phone products.

• 

  Sterlingbuild

  • Folkestone and Hythe District, England, United Kingdom

  • Sales Representative

    • May 2021 - Oct 2021
    • Folkestone and Hythe District, England, United Kingdom

    Sales assistant and advisor to general public and to trades personnel dealing in the big names in the pitched-roof and skylight industry such as Velux, Fakro, Signature and Korniche advising on and selling standard size and bespoke solutions by telephone and email principally.

• 

  Manpower UK

  • Folkestone, England, United Kingdom

  • French Customer Services / Reservations

    • Jan 2020 - Jun 2020
    • Folkestone, England, United Kingdom

    Contract was not renewed after a period of Furlough from April to June 2020

• 

  SAP Concur

  • Sittingbourne

  • Project Manager

    • Jun 2018 - Dec 2019
    • Sittingbourne

    Hired recently as Implementation Coach for the EMEA (French) market.This consists of guiding SAP Concur's clients through the creation of their Concur Solutions Expense products - like a set-up Wizard by telephone and video conferencing.My position was relocated to Marocco and so was offered redundancy in December 2019

• 

  P&O Ferries

  • Dover, Kent

  • Bilingual sales and customer services

    • Dec 2017 - May 2018
    • Dover, Kent

• 

  European Moving

  • Folkestone, Kent

  • Bilingual customer services and sales

    • Aug 2017 - Oct 2017
    • Folkestone, Kent

    Organising of Europe-wide removals involving "warm" leads generated from comparaison-type websites. Sending and reviewing quotes for primarily the French market. Contacting by 'phone and e-mail prospects and follow up with our transport team to put in place removals plans based on customer requirements.

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  Eurostar

  • United Kingdom
  • Travel Arrangements
  • 700 & Above Employee

  • Customer Servies - Internet Support (bilingual)

    • Sep 2011 - Jul 2017

    Premier CDI depuis six ans - que de bonheur!!

  • Social Media Specialist

    • Jun 2015 - Jul 2016

    From June 2015, took part in the team trial for live web-chat as well as Facebook and Twitter communications. Although successful, we decided to outsource the web-chat services to a third party whilst concentrating on social media.

• 

  The Daily Telegraph

  • Outbound sales agent

    • Feb 2011 - Sep 2011

    Outbound sales to promote and sell the Daily Telegraph and subscriptions and subscriber benefits (of which there are many!) using predictive and "manual" dialling methods and Sales Force.

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  Cotrama Logistiques / EMTB

  • Customer liaison / stock control

    • Jan 2010 - Apr 2010

    Customer Liaison and Stock ControlLiaising with internal and external clients - English and French by telephone, e-mail and face to face contactStock control using Dynaman and SAPDaily, weekly and monthly reporting using Word and ExcelAd hoc translation of company documentsLanguage "coaching" to French colleagues where required / possible

• 

  Hôtel de Ville de Boulogne sur Mer

  • Customer Services and Surveillance

    • May 2009 - Dec 2009

    Receiving and guiding tourists and local visitors to Boulogne's excellent Chateau Musée (Castle Museum) ensuring their visit was a pleasant one with a strong emphasis on safety and securityPermanent face to face contact Nov 2008 - Apr 2009 FINANCE + Boulogne sur Mer, Commercial and Customer Services AgentAdvice and sales of « tax solutions », savings and patrimonyCustomer canvassing by telephone and face to faceNegotiating with client to ascertain needs and sell corresponding financial package 2006 - 2008 Various Temporary Assignments and Studying

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  2006 Eurotunnel at Coquelles

  • Train Captain / Driver and Crew Member

    • Jun 1995 - Mar 2006

    Reception and orientation of passengers, information with a permanent contactCoordination with French and British authorities (HM Customs, Immigration, PAF . )Regular diffusion of messages in French / English on board or on terminalTreatment and management of customer complaints and reclamations Responsible for all onboard communications with road and rail control centres as well as all safety and security operations on boardSupervisory role for all working staff on board (crew members

• 

  Sealink UK / Stena

  • Freight Office Administrator

    • Jan 1984 - Jan 1995

    Reception of European freight driversReservations by computer, fax, and telephoneProduction of travel and transport documentsCoordination with French and English customsMulti-currency handling