Experience

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  Laya Healthcare, Looking After You Always

  • Cork, County Cork, Ireland

  • Business Analyst

    • Feb 2023 - Aug 2023
    • Cork, County Cork, Ireland

    • My responsibilities included gathering requirements, analysing processes, communicating with business stakeholders, creating User Stories, collaborating with the project team (PM, Claims SME, Developers).• Gained proficiency in the use of Jira and Confluence in creating User stories and documenting requirements.• Quickly gained an understanding of the complex Claims space and completed both strategic and BAU projects, using both agile and traditional project management methodologies.• Worked closely with developers and business SMEs to understand the current state processes and workflows, discuss requirements, and determine updates required for optimal future state solution.• Chaired workshops with our project team and stakeholders from different business areas, shadowed processes, interviewed Team Leaders.• Gained exposure to SQL, database tables, business rules etc.• Completed a high priority project to fix a claims rules issue flagged to the Central Bank. o Conducted rigorous analysis to ensure all potential scenarios were identified and tested to discover the root cause and implement the rules fix.• Completed a project which involved updating the Laya Claims Management System frontend to flag Ex-Gratia payments at a service line level.

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  Gallarus Industry Solutions

  • County Kerry, Ireland

  • Project Manager

    • Sep 2022 - Dec 2022
    • County Kerry, Ireland

    • Managed the implementation of Gallarus’ Industry 4.0 product in the manufacturing space.• Utilised the PM platform monday.com to manage project budget, scope, resources, procurement, costs, risks, issues, schedule, effort, and lessons learned.• Worked on Gallarus’ new website project and conducted UAT on design and functionality.

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  Teckro

  • Limerick, County Limerick, Ireland

  • Project Manager

    • May 2022 - Aug 2022
    • Limerick, County Limerick, Ireland

    • Worked as a Project Manager within the Implementations PM Team.• My main responsibility involved managing the delivery of new client amendments to the content of Teckro’s Clinical Trial platform, available through Mobile and Web App.• Managed the execution of these amendments using a wide range of tools such as Smartsheet, SharePoint, JIRA, Excel, OneNote and Teckro’s backend platform ‘Helpdesk’.• Managed a team of two Clinical Information Designers (CIDs), who carried out the configuration duties of annotating the client’s study documents in the Teckro App.• Utilised the Agile methodology, specifically Kanban, by organising tasks in weekly sprint cycles and tracking the progress on JIRA boards.• Conducted final validation testing (UAT) and sign off on all annotation work.

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  ViClarity

  • Tralee, County Kerry, Ireland

  • Project Manager / Business Analyst

    • Feb 2019 - May 2022
    • Tralee, County Kerry, Ireland

    • Member of the Projects team, working in a hybrid PM/BA role.• Primary responsibility involves managing the implementation of GRC software solutions for a wide range of multinational clients, across sectors incl. Healthcare, Financial, Insurance etc.• Manage projects from initiation to closure. This involves scoping the project, allocating resources, designing the solution, identifying risks, managing the client and reporting• BA aspect of the role involves building/architecting complex solutions in the ViClarity software to mirror and automate the client’s processes. This involves a lot of scoping and developing “As-Is” and “To-Be” process flows to ensure the client’s requirements are met • Work closely with our Customer Support team to ensure a smooth transition of a project from closure to support. Link in with Support to assist/collaborate on tickets and customer queries • Work closely with our Technical team on designing new features and resolving bugs.• Deliver training to clients and advice on best practices and how to structure solutions.• Build string relationships with clients, resulting in cross-sell and upsell opportunities.• Liaise with multiple stakeholders to ensure timely delivery of project tasks

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  Clearstream

  • County Cork, Ireland

  • Custody Associate

    • Jun 2018 - Feb 2019
    • County Cork, Ireland

    • Member of the Transfers team in the Trading Authorisations Department.• Primarily dealt with queries from clients and transfer agents (TAs), regarding unsettled transfers.• Gained proficiency in the use of SAP in handling a large volume of queries daily, via email.• Communicated to clients and TAs via phone daily in order to better understand how to resolve their queries, as well as build a relationship with them.• Regular contact with the sister team in Prague• Used multiple enterprise systems on a daily basis containing information on various aspects of the transfers, funds, clients and TAs.

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  State Street

  • Dublin, Ireland

  • Derivatives Operations Specialist - Associate 2

    • Oct 2016 - Jun 2018
    • Dublin, Ireland

    • Originally part of the middle office service for client GAM - member of the trade processing team.• Was responsible for BAU processing of OTC trades sent in by GAM.• Gained proficiency with the OTC Hub, RKS and GTM while booking trades, which enhanced my problem solving abilities as I was regularly required to apply workarounds and fixes to ensure all trades were processed correctly.• After a few months I began receiving training for CFD (Contracts for Differences) trade processing and reconciliations. Since the merger between GAM middle office and back office, I have taken ownership of the CFD process as a member of the non-STP team.• I am responsible for booking all CFD trades to the Hub and RKS and running reconciliations on T+1. I am also currently gaining experience in both investigating and sending queries on CFD trades, and am continuously being given increased responsibility.• Engaging in on-going cross-training with team members – Currently training one of my colleagues in the CFD process and also receiving training in MCH.• Recently received a promotion from Associate 1 to Associate 2 after only 9 months with State Street.

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  Nana Bea's Cafe & Gift Store

  • Castleisland, Co. Kerry

  • Waiter

    • Jul 2015 - Oct 2016
    • Castleisland, Co. Kerry

    Formerly employed as a waiter in a busy Café. Employed full time during the summer months of 2015 and 2016, also working part time every Saturday while pursuing my masters.Responsibilities included:Taking customers orders.Dealing with customers in a polite and professional manner.Operating the cash register, taking payments via both cash and card.

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  Kerry Group

  • Tralee, Co Kerry

  • Co-op Student

    • Mar 2014 - Sep 2014
    • Tralee, Co Kerry

    Job Description Member of Management Reporting team. Function was to consolidate the accounts of all the regions into a Kerry Group set of accounts. Present reports on these accounts to management and the executives. My role was to assist the team with the preparation of these reports. Running consolidations on the system. Analysing Excel reports. Creating softcopies for permanent records. Refreshing monthly reporting models. Proofing and filing presentations. Skills and Experience Acquired IT SkillsMy IT skills improved immensely during my time on placement. I was working with Microsoft Office applications every day such as Excel, PowerPoint and Word. This allowed me to become far more comfortable using these applications. I have also learned how to use new software systems such as Hyperion, Lotus Notes and SAP. Teamwork and Communication SkillsFrom working in Management Reporting I gained excellent teamwork skills as we were constantly working together and assisting each other. I have also improved my communication skills as I was in contact with different departments throughout my placement such as Tax and Treasury.Internship Project:During my placement I completed an internship project. My project was to alter the corporate cost models so as to improve the speed and efficiency at which the accounts were consolidated each month. Over the course of 6 weeks I altered the models and collaborated with the management reporting team and the tax department to gain approval for these changes. Once completed we ran the models on their monthly date. Previously the models would contain several errors that would need to be resolved. No errors showed up in the models and they were consolidated immediately, meaning the objectives of my project had been met. I then gave a 15 minute presentation on my project to all the other placement students and the Kerry graduate recruitment team at a presentation day in Dublin.

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  Tropicana Student Living

  • Santa Barbara, California Area

  • Crew Member

    • Jun 2013 - Aug 2013
    • Santa Barbara, California Area

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  Kmart Corporation

  • Santa Barbara, California Area

  • Floor Staff

    • Jun 2013 - Aug 2013
    • Santa Barbara, California Area