Experience

Cvs Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Manager, FP&A

  • Feb 2023 - Present

  Responsible for Financial Planning & Analysis of expense budget for 3 Operational units totaling $500M annually. Created annual budgets, quarterly forecasts and monthly close reporting. Highlights include:• Directed and developed 2 Finance Managers, including monthly & daily workflow activities, monthly close and ad hoc deliverables.• Acted as a data driven, trusted business partner providing strategic and tactical Finance support to Operational leaders at the VP level, assisting them in achieving financial targets. • Implemented process improvements and documented procedures, which led to increased efficiency and accuracy of forecasts.• Maintained ongoing list of financial opportunities and risks in a dynamic business environment.

• Operations Support Manager

  • Apr 2016 - Feb 2023

  Led key initiatives as both Project Manager and Program Manager. Partnered with cross functional teams to develop and implement business solutions. Created project plans, led work groups, delivered status of milestones to stakeholders, reported results after implementation. Highlights include: • Program Manager for Welcome Season. Implemented structure of cross functional teams and meeting cadence, consolidated daily key Operational metrics, ensured timely closure of high priority client/member issues in a fast-paced, dynamic environment.• Managed weekly cross functional status updates on peak season readiness, including FTE and vendor staffing levels, training throughput, expected peak volumes and key operational actions.• Implemented refinements to member Grievances program. Led cross functional execution of process design, colleague work instruction revisions and readiness training, software changes, daily reporting on production and corresponding quality results.• Prepared weekly/monthly operational report out for high profile Client facing meetings.



Bank Of America

• United States
• Banking
• 700 & Above Employee

• SVP - Operations Support Manager, Home Mortgage Loans

  • Nov 2010 - Apr 2016

  Provided Operational support for the newly created State Mediation and Underwriting departments in Home Mortgage Loan Modifications. Created a data-driven culture focused on key performance indicators for an organization of 2,000 Underwriters. Key liaison for internal and external business partners, while coordinating State Mediation events at various court jurisdictions across the country. Highlights include: • Managed 3 Vendors simultaneously to on-board 950 temporary contract Underwriters. • Managed a team of 30 FTE consisting of Subject Matter Experts and Data Reporting Analysts. • Created Key Performance Indicators (KPI) to benchmark business trends.• Implemented a metric based production scorecard for over 2,000 Underwriters.• Responsible for development of new hire training content for front line Underwriters. • Executed governance routines including right sizing planning, monthly business reviews, quality control monitoring and associate recognition budget spending.

• VP - Product Manager, Consumer Deposits

  • Jan 2007 - Oct 2010

  Managed Refund Strategy for Overdraft Fees assessed to customers and corresponding adherence to Strategy for all Banking Centers and Call Centers in the enterprise. Expense line managed was $550M annually. Subject matter expert for Overdraft Fee projects impacting Refunds. Highlights include: • Improved Refund performance by partnering with senior leaders across department lines. • Provided monthly forecasting and identified risks and opportunities.• Developed targets for refund adherence, yielding increased net income of $83M vs. plan.• Provided analytical support delivering weekly trend reporting to senior leaders with recommendations for improvement.• Developed and delivered training for channel management and field associates.

• VP - Pricing Manager, Credit Card

  • Jan 2004 - Jan 2007

  Managed Reactive Fee Reversal program for Customer Contact Centers. Development of strategic plan and tactical plans for the Consumer Credit Card Portfolio of over 18 million accounts. Highlights include:• Project management including planning, obtaining Executive approval, creating Key Performance Indicators (KPI), associate training and performance management. • Drove improvement of fee and finance charge net income by $14M.• Provided direction for Change in Terms mailing in the Small Business segment, increasing bank net income by $3.3M annually, while ensuring pricing was in line with competitors.

• VP - Senior Financial Analyst, Finance

  • Nov 1999 - Jan 2004

  Created monthly forecasts, annual budget and long-term strategic planning based on key business drivers for the Credit Card line of business. Expense budget controlled and managed was $420M annually. Highlights include:• Assisted with month end close reporting, including variance explanations and reconciliation of actual expenses vs. forecast.• Provided Ad hoc financial analysis to support decision making.• Created pro forma profit and loss statements for the Consumer Credit Card Marketing Division on $16M of marketing and promotional spending.• Saved the Bank $800K by recommending cancellation of unprofitable programs.• Increased Finance credibility by improving forecasting methods.• Recognized with Finance Associate Measures of Excellence Award.



PetSmart

• Phoenix, AZ

• Pricing Analyst, Pricing

  • Nov 1996 - Nov 1999
  • Phoenix, AZ

  Drove strategy for retail prices and managed gross margin stability for over 400 stores in the U.S. and Canada. Highlights include: • Developed and implemented corporate pricing and profitability matrices.• Delivered gross margin gains of over $600K through mix shift and price elasticity.• Delivered training on test and control measurement techniques.• Designed department support roles including job description, recruiting, hiring and on-boarding.• Responsible for the highest profile class of goods that generated multimillion dollar profits.



Wells Fargo

• Santa Ana, California

• Home Mortgage Underwriter

  • 1900 - 1900
  • Santa Ana, California

  Responsible for lending decisions and analyzing all aspects of real estate loan requests.Earned decision authority on a combined daily loan volume of $250K- $2MM.