Experience

• 

  MusicCareers

  • United States

  • Retired from my day job.

    • Sep 2023 - Present
    • United States

• 

  Extreme Networks

  • Minneapolis, Minnesota

  • Support Delivery Manager

    • Nov 2017 - Sep 2023
    • Minneapolis, Minnesota

    I operate as a key point of contact for all Extreme support related issues. The Support Account Manager is responsible for managing customer accounts and maintaining strong relationships with sales teams.Specialties: Computer networking, implementation, and troubleshooting.Situation management

• 

  Brocade

  • United States
  • Computer Networking Products
  • 700 & Above Employee

  • Support Account Manager

    • Oct 2010 - Oct 2017

    •Build & maintain key customer & partner relationships•Extend the value of the Brocade brand•Provide critical business visibility to management•Provide understanding of business dynamics and key drivers specific to the region

  • Service Delivery Engineer

    • Jun 2005 - Nov 2010

    Account management - Supporting major key accounts.Network Implementation and Planning of legacy and open system environments.System testing and network troubleshooting.

• 

  CNT

  • Senior International Consultant

    • Mar 2003 - Jun 2005

    Technical sales support for the Latin America sales team selling enterprise Channel Extension and SAN solutions.

• 

  Caspian Networks

  • Senior Test Engineer

    • Nov 1999 - Oct 2002

    Caspian was a new start up that had a revolutionary idea in core routing. One of the company's key founders of Caspian was Internet pioneer Lawrence Roberts. It was a pleasure to work with so many talented people at Caspian in the Minneapolis area. I was hired primarily to work with the test group on MPLS traffic engineering. I spent some time testing ISIS prior to MPLS software being ready.

• 

  CNT

  • 6000, Nathan Lane, Plymouth MN

  • Support Engineer/International Technical Consultant

    • Apr 1991 - Oct 1999
    • 6000, Nathan Lane, Plymouth MN

    I started working at CNT as a Support Engineer troubleshooting channel extension equipment. I moved into the International Technical Consultant roll in 1996. I provided technical assistance selling product in South America and Mexico. I also assisted in Europe occasionally

• 

  Audio Research Corp.

  • Production Engineer

    • 1989 - 1991

• 

  ETA Systems

  • Test Engineer

    • 1986 - 1989

    I started as an I/O System test and integration engineer. Later I became working manager of the I/O test group. The I/O test group provided all external communication to liquid and air cooled ETA Supercomputers.