Experience

• 

  ZINFI Technologies, Inc.

  • United States
  • Software Development
  • 200 - 300 Employee

  • Sr Dir Organizational Development

    • Dec 2022 - Present

    Conduct comprehensive organizational assessments to identify areas of improvement, thus develop and implement strategies, initiatives, and programs. Facilitate communication and collaboration between different departments to improve cross-functional processes and ensure effective collaboration. Provide coaching, support, and guidance to managers and employees to support organizational development efforts. Manage a team of organizational development professionals, including consultants and trainers. Manage and assist onboarding of new employees across various functions. stay up-to-date on the latest trends and best practices in organizational development, and incorporate new ideas and approaches as appropriate.

  • Sr Dir Partner Success

    • Jul 2022 - Dec 2022

    Ran the WW Partner CX and Support group that deploy an array of Partner facing initiatives around our Unified Channel Management SaaS products and services. Our approach to recruit, support and train ZINFI Agency Partners, showcasing existing clients' successes, delivering specialized concierge programs and interacting with our Install-base Partner communities, represent our Best-in-Class efforts to ensure ZINFI continues as the leader in SaaS Partner Management platforms.

  • Sr Dir Customer & Operational Excellence

    • Jan 2021 - Jul 2022

  • Dir Services - AMERICAS & EMEA

    • Apr 2016 - Jan 2021

    Ran WW team of Partner Marketing Consultants that deliver world-class partner experiences on behalf of our OEM clients.

• 

  Soffront Software Inc.

  • Silicon Valley - Northern California

  • Business Development Manager - Enterprise

    • Oct 2014 - Apr 2016
    • Silicon Valley - Northern California

• 

  CANCOM - HPM Networks

  • Fremont, CA

  • Manager Operations

    • Dec 2006 - Sep 2013
    • Fremont, CA

• 

  HP

  • Colorado Springs, Colorado Area

  • Sales Trainer Manager / Senior Business Development

    • Mar 2000 - Dec 2006
    • Colorado Springs, Colorado Area

    Prepare and deliver instructor lead and virtual training to new-hire classes and sustaining training for multiple domestic and international sales call centers.