Okay, let’s tackle this. So Mike Bratcher has 35 years of experience as a Service Manager, which is a long-term commitment. His skills in ITIL, process improvement, and customer service are in demand. Location is Baltimore, MD, which is a mid-sized city. Service Managers with his level of experience typically charge higher rates. Maybe around $100–$200 per hour? But considering his extensive experience, maybe higher. Some Service Managers with similar experience might average $150–$250. So I’ll estimate around $125