Experience

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  Hyatt Place

  • Glen Allen, Virginia

  • General Manager

    • Oct 2018 - Present
    • Glen Allen, Virginia

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  AseraCare

  • Richmond, Virginia Area

  • Patient Transition Liaison

    • Nov 2015 - Present
    • Richmond, Virginia Area

    AseraCare is one of the nation's premiere providers of home health and hospice services. AseraCare Hospice treats each of our patient’s end-of-life journey with respect, kindness, compassion and support. Our family-centered approach ensures that the needs and wishes of both our patients and their family members are met throughout the hospice experience. We provide a wide range of hospice care services that include physician, nursing, therapy, social work, counseling, personal and spiritual care. AseraCare Home Health helps our patients achieve greater independence by providing the care services they need within the comfort of their own homes. From nursing assistance to rehabilitation therapy, AseraCare Home Health offers a full range of home health care services. Our skilled and experienced staff provides care to patients following joint replacement, surgery, injury, cardiac episodes and major illnesses.

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  JenCare Neighborhood Medical Center

  • Richmond, Virginia Area

  • Center Manager

    • May 2013 - Oct 2015
    • Richmond, Virginia Area

    JenCare is transforming healthcare for seniors. We provide big answers to big problems in health care delivery. JenCare is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology. These things allow us to provide world-class primary care and coordinated care to the most vulnerable population – moderate- to low-income seniors who have complex chronic diseases. Through our innovative operating model, physician-led culture and empowering technology, we are able to drive key quality and cost outcomes that create value for patients, physicians and the overall health system. Our model allows us to practice medicine the way it should be practiced. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships. Our model also drives and enhances compliance with treatment plans. As a result of our efforts, our patients realize lower hospital admissions. Their overwhelming response to our approach is reflected in our aggressive, organic growth and net promoter scores in the low to mid 90s, which is unheard of in any industry. Read more about our results and the value of the JenCare model. As a company, we are making a difference in the lives of seniors and the health care system overall.Responsibilities include— Scheduling, transportation, sales, customer service, minimizing wait time, decreasing hospital night, referrals, clinical guidelines, physician and associate relations, payroll, HIPAA guidelines, insurance verification, training, increasing membership, retained disenrollment’s, patient flow, Medicare guidelines, call center startup, accounts payable, CPA, managing cost, HEDIS measures, and patient surveys (NPS)

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  Starwood Hotels & Resorts Worldwide, Inc.

  • Washington D.C. Metro Area

  • General Manager

    • Mar 2012 - May 2013
    • Washington D.C. Metro Area

    Aloft Washington National Harbor - Responsibilities include— owner/associate/customer relations, marketing & sales, budgeting, and human resources for a 190 room property. Monitors for quality assurance & profit / loss. Guarantees exceptional customer service.

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  Hyatt Place

  • Hospitality
  • 700 & Above Employee

  • General Manager

    • Aug 2009 - Feb 2012

    Responsibilities include— owner/associate/customer relations, marketing & sales management, budgeting, and human resources for a 151 room property. Monitors for quality assurance & profit / loss. Guarantees exceptional customer service. Ranked top 10 of 85 hotels in the Richmond market on Tripadvisor.com. Nominated for GM of the year in 2010.

  • General Manager

    • Mar 2008 - Aug 2009

    Responsibilities include- owner/associate/customer relations, marketing & sales management, budgeting, and human resources. Monitors for quality assurance & profit / loss. Guarantees exceptional customer service.

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  Hyatt Hotels Corporation

  • Pine Knoll Shores, NC

  • General Manager

    • Feb 2005 - Mar 2008
    • Pine Knoll Shores, NC

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  Wellesley Inn and Suites - Prime Hospitality

  • Raleigh-Durham, North Carolina Area

  • General Manager

    • Aug 2001 - Feb 2005
    • Raleigh-Durham, North Carolina Area

    Turned a distressed property into a top-producing hotel. Team leader of E-Commerce sites for 4 other hotels. Ranked 9th place in the Operation Integrity Report in 2003 & in the top 10% in 2004 YTD.

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  Fairfield Inn & Suites by Marriott

  • Hospitality
  • 700 & Above Employee

  • General Manager

    • Sep 2000 - Aug 2001

    Managed thriving hotel, awarded for superb Guest Satisfaction. Responsible for the effective management of over 30 associates, two operations managers and a sales manager. Collected $70K in bad debt.

  • General Manager

    • Aug 1998 - Sep 2000

    #3 on Balanced Scorecard of all Mid-Atlantic Limited Service Hotels & Top Revenue gains in 1999.

  • Assistant General Manager

    • Jan 1996 - Aug 1998

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  Courtyard by Marriott

  • Hospitality
  • 700 & Above Employee

  • Operations Manager

    • 1993 - 1996

  • Operations Manager

    • Jan 1993 - Jun 1994

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  FAIRFIELD BY MARRIOTT

  • ASSISTANT GENERAL MANAGER

    • 1990 - 1992