Experience

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  Stonegate Group

  • Greater London & South

  • Lease Development Manager

    • Apr 2022 - Oct 2023
    • Greater London & South

    Engaged as a Lease Development Manager working across Greater London and the South. Primary responsibilities were to manage the Rent Review and End of Lease Events within the Stonegate Group Pub Partnerships’ Development Division and all subsequent negotiations with the Lessees ensuring compliance with The Pubs Code.Specific additional responsibilities and tasks to my role as LDM included:• preparation of P&Ls and income proposals for the Asset Optimisation & Investment Panel to assist the decision-making process on the future destination within the business for each site • direct negotiations with Lessees and Tenants for Lease ‘buy backs’ and surrender agreements• management of the relationship and transition process with the Lessees and Tenants for the sites selected to transition into and out of the Stonegate Managed business portfolio• cross-functional working with all operational departments involved in the planning, execution and management of the investment programme• relationship management and dealing with Lessees and Tenants complaints and conflicts to a suitable and amicable arrangement

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  MikeArnold Consulting

  • London and South East

  • Independant Consultant

    • Oct 2018 - Mar 2022
    • London and South East

    Working as a self-employed consultant I was engaged on fixed short term management contracts, project work and provided consultancy advice for various clients within the Retail, Casual Dining, Contract Catering, Pub and Bar sectors.Immensely varied roles managing and advising on operational and business development opportunities that utilised the 30+ years of experience and knowledge I have gained from working across the Retail and Hospitality Industry

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  Ei Group

  • United Kingdom
  • Retail
  • 400 - 500 Employee

  • Business Development Manager

    • Oct 2016 - Sep 2018

    As Business Development Manager I worked across all divisions of EiGroup Plc., however my primary responsibility was for the strategic planning, management, and negotiation of Market Rent Only (MRO) cases across EiG’s 1,300 properties in the Greater London and the Southeast Division.

  • Regional Manager

    • Jul 2013 - Oct 2016

    As Regional Manager I was responsible for an estate of 55 lease and tenanted sites across East London and Essex with responsibility for the recruitment and selection of tenants; the letting of sites on a lease or tenancy agreement; all rent assessments and reviews; relationship management and development of the tenants’ business with the target of rent and commission growth.

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  SSP Group Plc.

  • London, United Kingdom

  • Senior Operations Manager

    • Feb 2001 - Mar 2013
    • London, United Kingdom

    Over my 12 years with SSP UK Rail I managed every one of their London Rail Business Sites.My last role I was responsible for 27 Retail, Food & Beverage concessions located within Waterloo, London Bridge and Charing Cross Rail Stations via a team of 12+ direct reports and total team of circa 600 colleagues.As an experienced Senior Operations Manager I managed major projects and investments in addition to my responsiblities for: team development and succession planning; customer experience and satisfaction; sales growth and profit performance; brand standards and franchise compliance; food and health & safety; human resources management; and client relationship management.

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  Granada Retail Catering

  • London, United Kingdom

  • Operations Director

    • Sep 1999 - Feb 2001
    • London, United Kingdom

    Responsible for the setup, management, and contract closure of the contracted out Public Catering Operations across the whole of the Millennium Dome site for the duration of the Millennium Experience in 2000 with a very diverse portfolio of 23 operations that ranged from vending and fast food kiosks to juice bars and cafes, two 250 seated free flow restaurants, a 250 seated table service pizza restaurant, VIP bars, an oyster and seafood lounge and a 200 seat a la carte restaurant.

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  Kingfisher

  • UK

  • Catering Operations Manager

    • Jun 1997 - Sep 1999
    • UK

    Responsible for 26 ‘in-store’ Cafes and 17 Retail Snack Shop ‘grab & go’ operations covering the southern half of the country from Cambridge down and across to Cornwall in the Southwest and Kent in the Southeast.

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  Sainsbury's

  • Southeast England

  • Various Managerial Positions

    • Jan 1989 - Jun 1997
    • Southeast England

    Started as a Trainee Manager and over 8 years held various Retail Management positions across different store formats, then as an Area Training and Development Manager and finally as a Regional Catering Manager in the Instore Restaurant Division managing 28 ‘in-store’ Restaurants and Coffee Shops across the Southeast Region.

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  The Savoy

  • London, United Kingdom

  • Head Floor Waiter

    • Jun 1986 - Dec 1988
    • London, United Kingdom

    Started as a Commis Waiter and promoted within 6 months to Head Floor Waiter within Room Service. Experienced in many of the other operational departments across the hotel within Food & Beverage service including Private Dining Suites, Banqueting & Events, American Bar and Oyster Bar.