Experience

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  Alexandra Lozano Immigration Law PLLC

  • Seattle, Washington, United States

  • Director of IT

    • Feb 2021 - Present
    • Seattle, Washington, United States

    Director of IT for fast growing Immigration Law firm. We are over 650 employees with offices in Seattle, Los Angeles, Chicago, San Antonio and Houston as well as Bogota and Barranquilla, Colombia and Buenos Aires Argentina.

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  Slalom

  • Seattle

  • IT Operations Manager

    • Aug 2018 - Aug 2020
    • Seattle

    IT Operations Manager • Leading the efforts of the Hardware Asset Management, Software Asset Management, Hardware Deployment and Account Provisioning departments and management of a team of 11 IT specialists supporting over 8,500 employees.• Responsible for aspects of team lifecycle experience; hiring, training, coaching, 1v1’s and bi-yearly performance reviews.• Familiarity with ServiceNow and creation of performance dashboards.• Experience with DialPad• Oversee IT purchasing (10+M budget) to ensure better pricing and service agreements.• Negotiated new Dell contract resulting in over $3m savings over 3 years.• Conducted an Apple RFP resulting in over $1.5m in savings.• Implemented Ricoh Right Fax and Follow Me Print solution for the Enterprise (35 markets).• Adept in building strong relationships with IT staff, customers, vendors and third party contractors.• Continuous service improvement and technology lifecycle management.• Utilize SCCM, JAMF and Absolute in preparing dashboards and software harvesting analysis.• Implemented a Work from Home solution to deliver new laptops to new employee’s homes along with the retrieval of asset from employees leaving the company.• Worked with IT recycling vendor to bring in over 100k in annual buy back revenue.• In cooperation with Dell, Apple and SHI, set up International agreements and purchasing portals for new markets in Australia, Japan and the Netherlands.• Partnered with Contract Procurement to evaluate Machine License vs. Enterprise agreements.• Managed Domain Administration from purchasing through auditing, registration and renewal.

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  Marsh & McLennan Companies

  • Greater Seattle Area

  • Office Technology Manager | IT Project Manager

    • 2013 - 2017
    • Greater Seattle Area

    ➤ Managed and led Level 2 operational support team providing daily operations and support for 800+ colleagues across multiple environments for 6 site locations.➤ Drove and maintained 95% and above SLA requirement for the market while ensuring quality of support was maintained at a high level with customer satisfaction at 95% > for all incidents.➤ Managed support for all office infrastructure technologies across all tiers within agreed time frames or SLA's for 6 site locations.➤ Ensured infrastructure systems were maintained in accordance with service owner guidelines and were in compliance with Business Continuity agreements.➤ Managed Budgeting and Financial Forecasting for supported geography.➤ Provided Level 3 support for desktop operations across the Market and North American region.➤ Led global project team of technology managers for Windows /Office implementation for desk side operations which included technical design and acceptance and pre-deployment planning and activities.➤ Co-led desktop integration team(s) for large scale project integrating and securing technology infrastructures for approximately 3,000 + colleagues located in 70 sites across the US that have been added to the enterprise through recent M&A activities. ➤ Led global project team to identify and remediate desktop applications that were not upgraded via SMS\SCCM process leading to fewer PC issues and greater security.

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  Guy Carpenter

  • Greater Seattle Area

  • Market Technology Manager | IT Project Manager

    • 2004 - 2013
    • Greater Seattle Area

    ➤ Accountable for technology service delivery for the office environment across multiple operating companies at multiple sites to include: Washington, Oregon, California, Idaho, Montana, Nevada and Arizona.➤ Assemble and manage best in class support teams by hiring qualified candidates, manage these teams to their utmost performance while working to exceed the company's established expectations.➤ Conducted Lunch and Learn sessions on new and existing applications to help colleagues utilize the tools available in order to become more productive on a day to day basis.➤ Led Windows deployment globally, traveling to Mexico City, Sydney, London and Hartford to introduce Windows roll out procedures, train IT staff and troubleshoot issues.➤ Coordinated all aspects of numerous office relocations of over 1000+ colleagues to include computer room (servers, switches, routers, telecom) PC's, printers and furniture.➤ Responsible for Business Continuity plans for the market as well as designated a BCP key contact for multiple sites. This includes testing of plans with the business.➤ Delivered effective vendor management ensuring vendor services adhere to contractual obligations and are aligned with business requirements.

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  SEABURY & SMITH INC

  • Greater Seattle Area

  • Regional Information Technology Manager

    • 1999 - 2004
    • Greater Seattle Area

    Integrated 12 newly acquired offices through acquisition into the corporate model to include all infrastructures from Wan to desktop, servers to printers and software to hardware.Hired, trained and remotely managed a staff of 12 IT professionals to support the newly acquired offices.Conducted monthly meetings with local office management to discuss upcoming IT initiatives, receive feedback on local IT support and keep an open flow communication.