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Bio

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Mikayla Estrela is a customer service professional with experience in sales, technology, and team management. She has worked in various roles, including Sales And Service Specialist at Foot Levelers, Inc, Digital Chat Sales at Wayfair, Apparel Salesperson at Academy Sports + Outdoors, and Hostess at IHOP.

Experience

    • United States
    • Health, Wellness & Fitness
    • 100 - 200 Employee
    • Sales And Service Specialist
      • Apr 2024 - Present

      Promoted to Specialist in Customer service due to continued growth with the company through successful sales of technology, ability to make different types of outbound calls, and new responsibilities with order verification questions and processing orders.

    • Customer Service Representative
      • Apr 2023 - May 2024

      Answer calls to assist Drs and their staff in finding the right orthotic for their patients, placing orders, setting up modifications, selling technology, and maintaining a positive relationship with customers and helping them with any and all needs each call.

  • Wayfair
    • Remote
    • Digital Chat Sales (B2C)
      • Sep 2021 - Apr 2023
      • Remote

      Communicate with our customers via chat software demonstrating excellent written communication. Love being part of a team, enjoy a fast-paced environment and are focused on achieving your goals, both team and individual. Maintain professionalism during all interactions, building trust and rapport...

  • Academy Sports + Outdoors
    • Fayetteville, North Carolina, United States
    • Apparel Salesperson
      • Sep 2020 - Sep 2021
      • Fayetteville, North Carolina, United States

      Facilitate daily tasks and guide team through checklist, restock merchandise and enhance guest experience in our location, coordinate with leadership any concerns or tasks completed daily, walk guests through checkout when purchasing firearms, etc.

  • Target
    • Holly Springs, North Carolina, United States
    • Apparel Salesperson
      • Oct 2017 - Nov 2020
      • Holly Springs, North Carolina, United States

      Organize and display current merchandise, stock new merchandise and improve guest experience by providing additional sizes or colors of clothes, knowledge of brands as well as how to style various clothing with accessories, skilled in end of day zoning of departments, etc.

  • Bojangles'​ Restaurants, Inc.
    • Pittsboro, North Carolina, United States
    • Fast Food Team Member
      • Oct 2015 - Dec 2017
      • Pittsboro, North Carolina, United States

      Pleasant guest interaction, maintaining cleanliness of front line and dining area, packing food and taking orders on front end and drive thru, end of shift cleaning and breakdown of the front area, refilling and restocking drinks and other condiments, etc.

  • Jared the Galleria of Jewelry
    • Cary, North Carolina, United States
    • Jewelry Salesperson
      • Oct 2015 - Sep 2017
      • Cary, North Carolina, United States

      Execute greeting and identification of customer needs, close sales while maintaining relationship established with customer, conduct jewelry inspections, counting drawers and ringing sales, etc.

  • IHOP
    • Tucson, Arizona, United States
    • Hostess
      • Jan 2015 - Jun 2015
      • Tucson, Arizona, United States

      Pleasant guest interaction, greeting and seating guests, maintaining cleanliness of front lobby and dining area, packing food and taking orders over the phone for pickup, end of shift cleaning and breakdown of the front area, refilling and restocking silverware and napkins, cleaning booths and ta...

Education

  • 2019 - 2021
    North Carolina State University
  • 2016 - 2018
    Central Carolina Community College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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