See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Bio

Generated by
Topline AI
Mikaela Mikalef is a seasoned guest experience professional with extensive experience in managing guest experiences in various settings, including luxury hotels, retail, and financial institutions. She holds a degree in Aesthetics and Cosmetology and has obtained several certifications in team leadership, safety management, and education. Mikaela is proficient in multiple languages, including Greek, English, and German.

Credentials

  • Level 3 Certificate in Assessing Vocational Achievement
    City & Guilds
    Jan, 2023
    - Apr, 2026
  • COVID-19: Helping young people manage low mood and depression
    FutureLearn
    May, 2020
    - Apr, 2026
  • Level 3 Award Safety for Managers
    NCRQ National Compliance and Risk Qualifications
    May, 2020
    - Apr, 2026
  • Level 5 Diploma in Education and Training
    City & Guilds
    Jan, 2020
    - Apr, 2026
  • Aesthetician license
    Alexander Technological Educational Institute of Thessaloniki
    Dec, 2015
    - Apr, 2026
  • •‘Spa Marketing – Philosophy, Services & Sales Techniques’
    Release and Relax Motion
    Dec, 2013
    - Apr, 2026
  • Workshops on Giorgio Armani & Yves Saint Laurent perfumes and makeup products
    L'Oréal
    Oct, 2014
    - Apr, 2026

Experience

  • PROception
    • London Area, United Kingdom
    • Guest Experience Manager
      • Nov 2023 - Present
      • London Area, United Kingdom

    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Guest Experience Manager - J.P. Morgan/MAPP
      • Apr 2023 - Oct 2023

    • Guest Experience Coordinator - J.P. Morgan/MAPP
      • Oct 2022 - Oct 2023

    • United Kingdom
    • Facilities Services
    • 200 - 300 Employee
    • Guest Experience Coordinator - J.P. Morgan/MAPP
      • Oct 2021 - Oct 2022

    • Corporate Receptionist - Great Portland Estates
      • Jan 2020 - Sep 2021

    • Corporate Receptionist - AVIVA
      • Apr 2019 - Dec 2019

    • Greece
    • Personal Care Product Manufacturing
    • 100 - 200 Employee
    • Beauty Advisor-Trainer
      • Oct 2018 - Mar 2019

    • Beauty Advisor-Trainer
      • Dec 2015 - Mar 2019

      • Providing expert advice on skin care routines and offering therapeutic treatments to improve skin health • Delivering training to pharmacy and department store teams across the region • Producing and appearing in videos to share product knowledge and build brand awareness• Promoting beauty products on social media including YouTube, Instagram and Facebook • Training new starters in the business to build their knowledge of company products • Advising sales teams on how to promote products to customers and recommend product combinations • Communicating positively with a diverse range of people, working in different venues every week• Travelling extensively

  • Giorgio Armani
    • Thessaloniki, Central Macedonia, Greece
    • Face Designer-Account Manager
      • Jun 2015 - Nov 2015
      • Thessaloniki, Central Macedonia, Greece

      • Identified customers’ requirements and helped them find the products that meet their needs, suggested products to clients and explained how they work, demonstrated how to use them and performed their make up, recruited new customers and built strong relationships with them, met the sales targets and expanded the sales network.

    • Plastic surgeon assistant- Laser operator-Cryolipolysis and radio frequency operator
      • Apr 2015 - Sep 2015
      • Thessaloniki

      • Advised clients on skin care and offered therapeutic treatments to improve the skin health, performed various skin care procedures on patients undergoing plastic surgery and educated patients on the proper ways to care for their skin before and after surgery, provided special skin formulas and used machinery of cryolipolysis, diode laser hair removal and RF Velashape type.

  • Thema Adv
    • Thessaloniki
    • Sales Promoter
      • Oct 2014 - May 2015
      • Thessaloniki

      • Promoted a wide range of beauty and make-up products in store for the companies Giorgio Armani, Yves Saint Laurent and Estee lauder, informed clients about products and demonstrated their use, recruited new clients and contributed to the increase of sales.

  • Grecotel Hotels & Resorts
    • Grecotel Eva Palace 5*Hotel, Corfu,Greece(July to September of each year season)
    • Beautician-Spa therapist-Spa Receptionist
      • Jul 2012 - Sep 2014
      • Grecotel Eva Palace 5*Hotel, Corfu,Greece(July to September of each year season)

      • Delivered a variety of spa services to clients through the use of Ahava, Dalton and Shampar products, suggested and promoted additional services and responded to customer queries, ensured the application of health and safety standards, maintained the equipment and inventory of products, as well as kept the room clean following the hygiene procedures.

  • MEDI JEUNESSE
    • Corfu.greece
    • Assistant
      • Jul 2011 - Aug 2011
      • Corfu.greece

      • Familiarized with skin care services and procedures, supported Aestheticians in the performance of therapeutic treatments and assisted clients through offering information regarding the provided services.

Education

  • 2022 - 2023
    Chartered Management Institute
    LEVEL 3, Team Leadership and Supervision - Distinction
  • 2015 - 2016
    Ethnikon kai Kapodistriakon Panepistimion Athinon
    Specialization in organization and management of health services, Organization and management of health services
  • 2010 - 2014
    Alexander Technological Educational Institute of Thessaloniki
    Bachelor's degree, Aesthetics and Cosmetology, 1st

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Facilities Services”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles